IT / Systems Reliability Specialist Colerain, Ohio

Job Details: Job Location: 84-513Wash

• Cincinnati, OH, Salary Range: Undisclosed, WE ARE HIRING: IT / SYSTEMS RELIABILITY SPECIALIST Jeff Wyler Automotive Family | 513Wash Operations Position Overview The Jeff Wyler Automotive Family is seeking an experienced IT / Systems Reliability Specialist to support, maintain, and improve technology infrastructure, operational systems, and equipment control systems across our Express Car Wash operations and Jeff Wyler dealership locations. This position will primarily support 513Wash in Colerain, Ohio, while also providing hands-on IT support to other car wash and dealership locations. Based at the Jeff Wyler Corporate Office, this role will be responsible for maintaining system reliability, minimizing downtime, troubleshooting technical issues, and ensuring employees have the technology support necessary for daily operations. The ideal candidate will have previous Express Car Wash IT experience, strong technical troubleshooting skills, and experience supporting automotive dealership technology.

Key Responsibilities

1. Express Car Wash Systems & Technology Monitor and maintain car wash systems, including conveyors, timing loops, VFDs, RFID/tag readers, PLCs, subscription platforms, and tunnel controls. Troubleshoot and resolve equipment and system failures, including loop detection issues, RFID failures, gate malfunctions, and tracking errors. Maintain and calibrate sensors, photo-eyes, pulse switches, and other electronic components. Coordinate software and firmware updates for control systems and equipment. Monitor system performance, document failures, and identify recurring issues. Maintain inventory of critical replacement parts and coordinate with equipment vendors and manufacturers. Develop preventive maintenance schedules to reduce downtime and improve system reliability.
2. Onsite Dealership IT Support Provide hands-on IT support and troubleshooting at Jeff Wyler dealership locations. Support computers, laptops, printers, workstations, scanners, and other IT equipment. Troubleshoot network connectivity, Wi-Fi, internet access, and hardware/software issues. Install, configure, and maintain computers, peripherals, and business applications. Assist with dealership management systems (DMS) and other automotive-specific software. Support employee accounts, permissions, password resets, and new workstation setups. Coordinate with corporate IT and third-party vendors to resolve technical issues. Travel between dealership locations to provide onsite support as needed.
3. System Monitoring & Reliability Monitor critical system performance and work toward a minimum 99.5% uptime target for designated systems. Track system failures, downtime, repair times, and recurring technical issues. Implement monitoring tools and alerts to identify potential failures before they impact operations. Maintain system logs, performance reports, and equipment documentation. Identify opportunities for backup systems, redundant components, and improved reliability.
4. Preventive Maintenance & Documentation Perform routine inspections of sensors, RFID readers, timing loops, photo-eyes, VFDs, and control equipment. Develop maintenance schedules and standard operating procedures (SOPs). Document system configurations, equipment locations, wiring, and troubleshooting procedures. Provide basic troubleshooting guidance to car wash personnel. Identify opportunities to improve equipment performance and reduce recurring issues.
5. Communication & Vendor Coordination Serve as a primary technical contact for car wash system issues. Respond promptly to critical technical failures affecting business operations. Coordinate with vendors, manufacturers, and service providers for technical support and repairs. Communicate outages, repair timelines, and operational issues to management and affected personnel. Maintain records of service calls, repairs, warranties, and equipment replacements.

Qualifications

Required Qualifications Previous IT experience supporting Express Car Wash operations is REQUIRED. Hands-on experience with Express Car Wash technology, equipment, control systems, RFID, subscription platforms, or tunnel operations. Previous experience providing IT support in an automotive dealership environment. Strong knowledge of Windows operating systems, computers, printers, hardware, and business applications.

Working knowledge of networking, TCP/IP, switches, routers, and Wi-Fi troubleshooting. Ability to diagnose and resolve hardware, software, network, and equipment-related issues. Strong troubleshooting, organizational, and communication skills. Ability to work independently, manage priorities, and respond to urgent technical issues.

Ability to travel between dealership and car wash locations as needed. Valid driver's license and acceptable driving record.

Preferred Qualifications

Experience with PLCs, VFDs, industrial controls, and automation systems. Familiarity with automotive dealership management systems (DMS). Experience supporting multi-location IT infrastructure. Knowledge of network security, remote monitoring, and backup solutions. Relevant IT certifications or technical training. Work Location & Position Details Primary Office: Jeff Wyler Corporate Office Primary Car Wash Responsibility: 513Wash – Colerain, Ohio Additional Responsibilities: IT support for other 513Wash operations and Jeff Wyler dealership locations.

Work Environment: Corporate office, automotive dealerships, and Express Car Wash facilities. Travel: Regular travel between assigned locations as needed. About the Position This is a hands-on technical role combining Express Car Wash systems reliability, operational technology, and traditional dealership IT support. We are looking for someone who understands Express Car Wash technology, can troubleshoot dealership IT issues, takes ownership of system reliability, and proactively works to minimize downtime across our operations.