Service Porter

Position Summary

Whiteface Ford is seeking a dependable and motivated Service Porter to support daily service department operations. This position plays a vital role in maintaining workflow efficiency, supporting Service Advisors, and ensuring a professional and organized service drive experience for customers.

The Service Porter position is designed as an entry-level role with a defined growth path into Service Advising for individuals who demonstrate reliability, initiative, and a strong understanding of dealership service processes.

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Key Responsibilities

• Assist with running customer and dealership vehicles through the car wash

• Assist Service Advisors with shuffling, staging, and organizing vehicles throughout the service lot

• Locate vehicles and bring them to the service drive for:

• Customer pickup or drop-off

• Advisor review

• Technician needs

• Detailing, washing, or delivery

• Perform various tasks in support of Service Advisors and overall service department workflow

• Properly tag vehicles using hang tags and dealership identification methods

• Install protective items on vehicles, including:

• Floorboard covers

• Seat covers

• Steering wheel covers

• Maintain a clean, orderly, and professional service drive and lot environment

• Follow all dealership safety procedures and operational standards

• Perform other related duties as assigned to support efficient service department operations

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Qualifications & Requirements

• Must be at least 18 years of age
• Valid driver’s license required with an acceptable driving record
• Ability to lift up to 50 pounds
• Clean-cut, professional appearance
• Ability to follow directions and work efficiently in a fast-paced environment
• Strong attention to detail and sense of responsibility
• Willingness to learn dealership systems, processes, and service workflows
• Positive attitude and team-oriented mindset

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Driving Requirements

• Employees 18 years of age or oldermay operate vehicleson dealership premises only
• Employees 21 years of age or older, with aclean driving record, may be assigned tasks requiringdriving vehicles off dealership premises, as business needs require
• All driving assignments are subject to dealership policies and insurance requirements

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Attire & Appearance Standards

• Jeans with a company-issued polo shirt
• Clean, professional, and well-groomed appearance required at all times

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Growth & Advancement Opportunity

This position is intended to serve as a developmental rolewithin the service department. As the Service Porter becomes familiar with dealership processes, repair order flow, customer interaction, and service operations, there may be opportunities for advancement into aService Advisor position, based on performance, reliability, and demonstrated aptitude.

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Work Environment

• Combination of indoor and outdoor work in varying weather conditions
• Fast-paced automotive service department
• Frequent interaction with Service Advisors, Technicians, and Management