Seasonal Transportation Dispatcher

Airport/Seaport Transportation Coordinator / Dispatcher The Airport/Seaport Transportation Coordinator / Dispatcher plays a key role in ensuring the smooth and timely movement of passengers and transportation services. This role involves dispatching drivers, coordinating schedules, monitoring arrivals and departures, and serving as a liaison between drivers, guests, and operations teams.

You will be the first point of contact in ensuring exceptional guest experiences from arrival to departure.

Job Responsibilities

The role covers all areas of the Company, with a primary focus on coordinating and dispatching transportation services at the Airport, Seaport, Hotels, or alternate locations as necessary.

Responsibilities

Coordinate and dispatch transportation from the Airport, Seaport, Hotels, or other venues to meet operational requirements. Monitor all flight and cruise ship arrivals and departures, adjusting transport schedules accordingly to ensure on-time service. Maintain and reconfirm daily vehicle assignments, ensuring the highest standards are upheld and allocations are fair.

Communicate promptly and clearly with drivers, guides, hotels, Airport & Seaport Authorities and the team to guarantee seamless guest dispatch and that vehicles are on location prior to pick-up. Ensure assigned drivers are fully briefed on routes and timings. Assist with inspecting vehicles before adding them to the transportation database, ensuring compliance with company standards.

Help maintain and update the transportation database, including verifying licenses, insurance certificates, and other documentation. Support transportation health and safety audits to ensure regulatory compliance and company policy adherence. Assist with obtaining necessary permissions for vehicles and staff to enter the Seaport and coordinate with port authorities on bus bay and gate assignments.

Maintain up-to-date logs of all transport movements, delays, issues, and changes, and provide timely reports to the relevant Managers Complete proper shift handovers, ensuring all pending issues, transport updates, and guest matters are communicated to the team. Assist in producing daily transportation reports for groups, cruise operations, and ground handling services.

Monitor and maintain the transport discrepancy log, investigating and following up on any issues. Communicate daily taxi assignment changes and ensure accurate updates are entered into the reservation system. Coordinate flight delays and other schedule changes in collaboration with Senior Transport Logistics Manager, Transportation Manager, and Operations Manager Airport Services.

Ensure welcome packs for arrivals are cross-checked and distributed to guests promptly. Assist with the setup and maintenance of signage, airport meet & greet areas, and ensure all airport cupboards and supplies are well organized. Ensure correct operator signage is used for meet & greet points and vehicles. Ensure availability of bottled water, cold towels, and baby seats at the airport as needed, assisting with distribution to guests.

Deliver a proactive and customer-friendly Meet & Greet and Representation service for St. James Travel & Tours, Five Star Fast Track, and Sunlinc clients. Report any incidents or guest feedback to the Operations Manager Airport Services, Senior Transport Logistics Manager and Transportation Manager promptly. Communicate with drivers and guides in real-time via phone to ensure seamless coordination Provide guests with updated transport information and assist with inquiries when required Assist guests with missing luggage claims and follow up until resolution.

Maintain good working relationships with airline, airport, seaport personnel, immigration, and customs officials under management guidance. Uphold a high level of service excellence and teamwork within the department and the wider company. Ensure all transport-related services meet company standards of customer care, professionalism, and safety Keep management informed of any service disruptions or client complaints Ensure delivery of a high level of service and most of all, maintain a spirit of team work among all team Qualifications & Experience: Previous experience in a transportation, logistics, or dispatch role preferred Strong knowledge of airport and/or seaport operations and procedures Must own a reliable vehicle and possess a valid driver’s license (required for mobility between locations) Ability to multitask and remain calm in a fast-paced environment Excellent communication and interpersonal skills Strong organizational and time-management abilities Proficient in using communication devices, scheduling software, and basic computer tools Availability to work flexible hours, including weekends and public holidays Familiarity with location of hotels and attractions Customer service experience is a plus Key Competencies: Proactive problem solver Reliable and detail-oriented Strong sense of urgency Team player with a positive attitude