Executive, Customer Experience

The Customer Experience Executive is responsible for supporting and coordinating JLG Services’ customer experience agenda across internal and external client touchpoints. The role will align JLG Services’ customer experience initiatives with the JLG Group Human Experience, or EHX, framework and work closely with the JLG EHX Council, its task force, project champions and relevant business units.

The position will also manage JLG Services’ social and digital content platforms, including LinkedIn and the corporate website, to strengthen communication, stakeholder engagement, brand reputation and service visibility. Beyond digital platform management, the role will identify customer needs, gather feedback, coordinate experience improvement initiatives and support the development of a consistent, responsive and professional service culture across JLG Services.