Service Line Manager | Urgent Care |Memorial Medical Group

We are looking for someone to join our Memorial Medical Group team as a Service Line Manager. We look forward to seeing your application! In this role, you will be required to travel across 3 locations (Jerome/Plain City, Urbana, and Marysville).

What You'll Do

Responsible for the overall operations and leadership of three Urgent Care Locations; supervises the effective and efficient operation of each location by providing visible leadership and rotating through each location on a consistent and regular basis; acts as organizational liaison to Urgent Care provider group to ensure collaborative patient care.

Oversees and promotes the recruitment and retention of qualified staff; develops current staff; assigns and trains staff; directs, monitors and schedules staff; evaluates and monitors performance and ensures competencies are completed; fairly and consistently reviews and makes decisions regarding leave requests. Comprehends and oversees front end billing workflow or Urgent Care, including management of EMR related work queues to monitor error and edits that require intervention; actively engages in timely and effective communication across the organization to ensure financial success of the Urgent care Sites.

Works in staffing for coverage of areas in need as necessary; provides back-up and start-up assistance with other physician practices within MMG. Coordinates site operations, staffing, scheduling, patient flow, provider support, quality and regulatory readiness, and implementation of Memorial Medical Group priorities.

Working with the Senior Director, physician and advanced practice providers, practice leaders, and hospital support departments, the Manager promotes consistent operations across locations, identifies performance barriers, and ensures issues are resolved or escalated appropriately. Why Join Us: Supportive work environment that values collaboration, innovation, and professional growth.

Office closed for 6 holidays (with pay) Free membership to our employee wellness center Competitive salary and benefits package 401k Medical, Dental Insurance, Vision, and Life Insurance Flexible Spending Account Chance to make a meaningful impact on the lives of patients and families in our community Tuition Reimbursement Kidzlink Discounted Daycare Employee Recognition Free Parking Community/Family Atmosphere Jerome Medical Center is: Approx.

10 minutes away from Dublin, OH Approx. 20 minutes away from Hillard, OH Approx. 25 minutes away from Delaware, OH Approx. 20 minutes away from Powell, OH What You'll Bring/Requirements: Bachelor’s degree in healthcare administration, business administration, nursing, a clinical discipline, or a related field preferred; combination of education and relevant healthcare leadership experience may be considered.

Progressive leadership experience in ambulatory, urgent care, physician-practice, or comparable healthcare operations required. Experience coordinating multiple sites, provider operations, staffing, quality improvement, and measurable operational performance strongly preferred. We look forward to seeing your application!

It is our commitment to inclusivity and diversity and our ongoing determination to provide a welcoming and inclusive environment for all staff and guests of the Hospital, regardless of age, color, disability, gender, gender expression or gender identity, genetic information, national origin, race, religion, sexual orientation, or veteran status.

For any questions or needed accommodations, please contact Memorial Health Human Resources at 937.578.2701.