Customer Service Coordinator

Customer Service Coordinator Schedule: Tuesday: 9:00 AM - 5:00 PM Wednesday: 7:00 AM - 5:00 PM Thursday: 7:00 AM - 5:00 PM Friday: 4:00 PM - 9:00 PM Saturday: 2:00 PM - 9:00 PM Position Summary We are seeking a Customer Service Coordinator to support our clinical team by managing incoming calls, coordinating patient schedules, and ensuring excellent service for patients and staff.

This role is ideal for someone who thrives in a fast-paced environment and has strong communication and organizational skills.

Responsibilities

Answer and triage incoming calls professionally and efficiently. Coordinate and maintain patient schedules and staff assignments. Communicate scheduling updates and patient concerns to clinical teams. Provide administrative support to on-call clinicians and office staff. Maintain confidentiality and comply with company policies and procedures.

Deliver exceptional customer service to patients, families, and employees.

Qualifications

Associate degree or equivalent work experience. 1+ year of customer service experience. Proficiency with Microsoft Outlook, Teams, Excel, and Word. Strong communication, organizational, and multitasking skills. Healthcare experience and bilingual Spanish skills are a plus. Why Join Us? Consistent full-time schedule Supportive team environment Opportunity to make a meaningful impact in healthcare Apply today to join a team dedicated to providing exceptional patient support and service.

Innovive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Important Recruiting Notice: Our recruiters are real people, and we will always communicate with you directly throughout the hiring process. Innovive Health will never ask you to provide sensitive personal or financial information through email or text.All legitimate recruiting communications from Innovive Health will come from an @innovivehealth.

com email address. If you receive a message claiming to be from Innovive Health that comes from another email domain or asks for personal or financial information, please do not respond or provide any information.If you’re ever unsure whether a message is legitimate, please contact us directly to verify.