Lead Patient Care Coordinator

Business Type: Wellness & Aesthetics Med Spa Location: Hoboken Area, NJ (On-Site) Schedule: Tue 11-6:30 | Wed 9:30-6:30 | Thu 11-7:30 | Fri 9:30-5:30 | Sat 9:30-2:30 (Mon/Sun closed) Employment: Full-Time Compensation: $20/hr base + Commission - commission structure reviewed in recruiter interview Language: Spanish highly preferred (not required) - bilingual candidates prioritized in review If you love a consultative close and take pride in white-glove patient service, this is a front-desk leadership role with real ownership.

You will manage the patient experience from first contact to check-out and drive outcomes tied to membership enrollment and membership retention. If you enjoy consultative care - not assembly-line medicine - and want to grow with a clinic investing in quality, keep reading. What You’ll Own: Sales + Retention Lead-to-visit conversion: respond to inquiries, book visits, and keep patients moving through the schedule with strong follow-up discipline.

Membership enrollment: confidently explain services, promotions, and membership programs - and ask for the close at the right time. Membership retention: prevent churn with save conversations, proactive outreach, and reactivation follow-ups. This role explicitly prioritizes retention programs. Rebooking: support sales by rebooking appointments and collaborating with the team to hit retention goals.

What You’ll Run: Front Desk Operations Keep patient flow seamless: check-ins/outs, accurate records, and calm service recovery when things get busy. Own the schedule: confirmations, waitlist management, and daily optimization to reduce gaps and no-shows. Maintain a high-standards environment: professional presence, crisp communication, and a lobby that matches the brand experience.

Leadership: Lead PCC This is a lead role. You will help set the pace at the desk, coach standards day-to-day, and support a small team of 1-2 other PCCs. The lead seat carries real ownership - not a title without substance. How Success is Measured These are the core KPIs tracked for this role: Patient satisfaction and loyalty Appointment rebooking rate Membership conversion percentage Accuracy of scheduling and documentation Plus practical sales-desk indicators: follow-up completion and show-rate management.

Requirements

What You Bring Customer-facing front desk or coordinator experience in a relevant environment: med spa, dental/ortho, plastics, concierge, hospitality, or similar. Closing instincts: you can guide a conversation, handle objections, and ask for commitment in a way that feels professional - not pushy. Exposure to memberships, packages, or retention - or adjacent conversion responsibility such as treatment plan acceptance, service upgrades, or subscription programs.

Strong scheduling and systems comfort; scheduling software and administrative tools experience preferred. Zenoti is a plus. Ability to multitask, stay organized, and remain calm in a busy patient-facing environment. Schedule availability to cover clinic hours including evenings and Saturdays as needed. Spanish highly preferred (not required).

Bilingual candidates will be prioritized in review.

Benefits

Compensation

• Benefits $20/hr base + Commission. Commission structure and performance incentives reviewed in the recruiter interview. Growth pathway: this is a lead seat with real scope and room to expand responsibility over time. Consistent schedule with a defined weekly cadence - no unpredictable hours. Full-spectrum wellness and aesthetics environment where your contribution to membership and retention is visible and rewarded.

About This Practice This is an established, full-spectrum wellness and aesthetics med spa in Hoboken, NJ. The model blends advanced aesthetic services - injectables, skincare, microneedling - with longevity-focused care including hormone optimization, IV therapy, and medical weight management. The practice is built around a high-touch, consultative patient experience - not assembly-line medicine.

The right person for this role is someone who takes pride in white-glove service, earns patient trust through genuine attention, and understands that the front desk drives the outcomes that keep patients coming back. Hiring Process Apply → alignM!NT Review → Recruiter Interview → Client Interview(s) → Offer → PLACEM!NT EOE + AI Disclosure We’re recruiting on behalf of our client/employer partner, an Equal Opportunity Employer.

Reasonable accommodations are available - request assistance by contacting us at recruiting@placemint.agency. We and/or the employer may use automated tools (including AI) to support parts of recruiting (e.g., organizing applications, identifying role-relevant qualifications, scheduling) with human oversight; these tools are not the sole basis for decisions; people make all hiring decisions, consistent with applicable laws (including New Jersey requirements where applicable).

PLACEM!NT is supporting this search on behalf of our client. All communication will come from a @placemint.agency email address.