Job description
About People and Partners Group People & Partners Group (PPG) is a leading Pan-African executive search and strategic human capital partner, headquartered in Accra, Ghana. We excel in placing C-suite and senior leaders across Africa and beyond, with a 98% retention rate, 15‑day completion timeline, access to 100K+ top talents, and 1-year+ free replacement guarantee.
Our end-to-end solutions include Employer of Record (EOR), HR outsourcing, payroll, compensation structuring, performance management, recruitment, and corporate training; tailored for multinationals and high-growth businesses expanding into key African markets, the UK, USA, Middle East, and more. Ghana-compliant with global best practices, we co-design agile frameworks to drive your success.
Build Outstanding Teams with PPG. Join Africa's growth story!
About the Role
We are seeking a professional, confident, and highly organized Front Desk Coordinator to manage front desk operations and deliver an exceptional client experience within our showroom environment. This role extends beyond traditional receptionist duties and plays a critical part in client engagement, lead management, and showroom coordination.
The successful candidate will serve as the first point of contact for clients, ensuring all visitors receive professional assistance while helping convert walk-in inquiries into potential business opportunities.
Key Responsibilities
Welcome and attend to all walk-in clients in a professional and courteous manner. Manage incoming phone calls, WhatsApp inquiries, and general client communications promptly and effectively. Schedule and coordinate appointments for the Business Development Manager, Sales Executive, and Design team. Ensure clients receive a seamless and positive showroom experience at all times.
Accurately record all client inquiries from walk-ins, calls, referrals, and online platforms. Maintain an organized and up-to-date lead database or register. Assign and route leads to the appropriate internal team members for follow-up and engagement. Ensure all potential business opportunities are tracked and managed efficiently.
Identify potential high-value clients and ensure they receive priority attention. Confidently introduce clients to the company’s products, services, and showroom offerings. Guide and direct clients to the appropriate team members based on their needs. Ensure no qualified client leaves the showroom without being properly attended to.
Confirm appointments and communicate reminders to clients when necessary. Conduct basic client follow-ups to support ongoing engagement and relationship management. Coordinate effectively between clients and internal teams to ensure smooth communication and service delivery. Support the team in maintaining timely responses to client inquiries and requests.
Maintain a clean, organized, and professional front desk and reception area. Assist with basic administrative duties, documentation, and reporting. Support the day-to-day operations of the showroom and ensure smooth front office coordination. Maintain accurate records of appointments, inquiries, and daily activities.
Requirements
SHS Certificate or Diploma; a Bachelor’s Degree is an added advantage. Previous experience in customer service, front desk administration, reception, sales support, or a related role is preferred. 1- 3 years experience within retail, showroom, hospitality, or customer-facing environments is an advantage. Strong communication and interpersonal skills.
Professional, confident, and customer-focused personality. Highly organized with strong attention to detail. Ability to multitask and manage multiple client interactions efficiently. Good problem-solving and coordination abilities. Basic computer proficiency, including Microsoft Office and WhatsApp communication tools.
Sales awareness or prior customer engagement experience is an added advantage. Presentable appearance with a positive and welcoming attitude.