Guest Operations Associate

ABOUT THE ROLE

Join an early-stage hospitality technology team expanding across Europe. You will manage guest operations and help turn real-world experience into clear, scalable processes.

WHAT YOU'LL DO

• Support guests throughout their journey, from booking inquiries through check-out, making informed decisions with AI support.
• Coordinate tasks and priorities across remote teams, customers, and external service providers.
• Identify recurring issues, process inefficiencies, and opportunities for automation.
• Build and improve operational processes based on guest cases and day-to-day learnings.

WHAT WE'RE LOOKING FOR

• Native German proficiency and English proficiency at C1 level or higher.
• A completed university degree in business administration, communications, economics, or a related field.
• Experience in guest operations, customer service, hospitality operations, short-term rentals, or property operations, including handling guest inquiries, bookings, check-ins, or check-outs.
• Experience coordinating multiple stakeholders and managing operational priorities under time pressure.
• A structured, analytical approach, sound independent judgment, and strong communication skills.
• Experience recognizing process improvement or automation opportunities across recurring workflows.

COMPENSATION

& BENEFITS Salary: €40,000 to €45,000 annually. Visa sponsorship is not available. LOCATION On-site in Berlin, Germany.