Customer Care Professional TAF Surge

Job Details: Job Location: Remote

• Orlando, FL, Position Type: Seasonal, Salary Range: Undisclosed, Job Category: Contact Center, Qualifications Education: High school diploma, GED, or equivalent required. Associate or Bachelor degree preferred. Comfort using basic computer systems and Microsoft applications Preferred Experience: Experience in pharmaceutical sales or medication orders, healthcare re-enrollment, or similar fields Call center or customer service experience preferred Demonstrated Knowledge and Skills: Required: Strong attention to detail Excellent communication and interpersonal skills Ability to remain calm and courteous, even with frustrated or confused callers Strong problem-solving abilities Typing 35+ WPM Preferred: Experience working in a face-to-face or contact center environment that is highly focused on customer experience. Bilingual (English/Spanish) helpful Physical Demands: Prolonged sitting and standing for extensive periods. Frequent computer, keyboard, telephone, and other office equipment operations.

Requirements

Must pass Level II background check.

Qualifications

Required Education:

• High school diploma or equivalent required.
• Associate's degree in a related field preferred. Required Experience:
• Minimum of 2 years experience in a customer service role.
• Experience in handling high-volume calls and inquiries.
• Proven track record of resolving customer issues effectively.

Required Skills

• Strong communication skills, both verbal and written.
• Ability to multitask and manage time efficiently.
• Proficiency in using customer service software and CRM systems.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong interpersonal skills with a focus on customer satisfaction.