Customer Solutions Representative

Customer Service Team Member Location: Ooltewah, TN Schedule: Full-Time | Monday–Friday (Day Shift) Pay: Hourly, based on experience.

Position Overview

We are a growing local manufacturing company seeking a friendly, detail-oriented Customer Service Team Member to join our team. In this role, you'll serve as a primary point of contact for customers, providing exceptional service while supporting daily office operations. The ideal candidate enjoys working with people, communicates professionally, and thrives in a fast-paced environment.

What You'll Do

Provide excellent customer service by phone, email, and in person. Respond to customer inquiries accurately and professionally. Process customer requests and assist with order-related questions. Maintain accurate records and complete data entry with a high level of attention to detail. Communicate effectively with customers and internal departments to ensure timely resolution of issues.

Utilize Microsoft Office and other company software to support daily operations. Perform general administrative and customer support tasks as assigned.

What We're Looking For

Excellent verbal and written communication skills. Strong customer service mindset with a professional and positive attitude. Proficiency with Microsoft Office (Outlook, Word, and Excel). Strong organizational skills and attention to detail. Ability to multitask and prioritize responsibilities in a fast-paced environment.

Dependable, team-oriented, and eager to learn. Previous customer service or office experience is preferred but not required . Why Join Us? We offer a stable, full-time opportunity with a growing local company where you'll be part of a supportive team and play an important role in delivering outstanding service to our customers.

If you enjoy helping people and are looking for a long-term career opportunity, we'd love to hear from you. Apply today and become part of our growing team!