Intake & Assessment Supervisor

General Description Intake & Assessment Supervisor oversees and supervises the intake and assessment team at Victory Bay and ensures appropriate placement and assessment for Victory Bay’s mental health and substance abuse programming. The role collaborates across all departments to ensure the delivery of exceptional care.

They are strong in assessment, leadership and organizational skills and have knowledge of both ASAM and DSM-5 criteria for diagnosis across both substance use and mental health programming. Tasks & Responsibilities A.

Essential Duties

Oversee intake process, including assessment of clients for admission into programming. Performs intakes and conducts comprehensive assessments of clients to determine their mental health and substance use needs and appropriate program placement Ensure accurate and thorough documentation of client assessments, intake forms, and progress notes in accordance with regulatory standards and program requirements.

Provide training, guidance, and ongoing supervision of intake staff. Monitor the quality and effectiveness of intake and assessment processes, identify areas for improvement, and implement changes as necessary to enhance operations and client outcomes. Ensure compliance with all relevant laws, regulations, and accreditation standards related to intake, assessment, and documentation practices.

Manage crises or emergencies during intake process. Conducts timely employee evaluations, Professional Improvement Plans, and appropriate Disciplinary Action. Ensuring all clinical staff are properly licensed or credentialed in accordance with state regulations. Administrative and clinical oversight of the Intake Department Ensures all departmental key performance indicators are achieved while proactively problem-solving barriers and implementing necessary adjustments to ensure departments meet or exceed goals.

B. Additional Duties Assists and covers other staff when necessary to maintain high productivity and efficiency in the department. As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly. C. Interpersonal Relations Create Meaningful Connections: Demonstrates ability to function effectively as a part of team.

Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information. Take Accountability: Take constructive feedback and prevent discourse among our peers. Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner.

Be Professional: Wear business casual attire (please see dress code policy). Competencies Adaptability Customer Service Decision Making Dependability Ethics Interpersonal Skills Job Knowledge Conflict Management Organization Skills Productivity Self-Development Teamwork Core Functions Leadership, Management and Accountability Clinical Management Clinical Supervision and Training Clinical Assessment Performance Standards & Measurement Compliance with essential and incidental duties; compliance with company policies and procedures.

Compliance with state and federal laws and regulations applicable to the business. Equipment, Tools & Machines Use of computer, telephone, and other office equipment such as a printer and fax. Use of company network and email domain. Working Conditions Air conditioned and well-illuminated office environment and outdoor environment.

May have several responsibilities at once. Interaction with others is constant and can be interruptive. Work may be stressful at times due to high level workflow. Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.

Participates in educational training, orientations, or compliance programs as needed to maintain competency. If you must leave your employment with our company, we request employees to give us at least 3 weeks resignation notice in writing. Demands Enthusiastic self-starter operating with sustained energy and showing great initiative.

Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc. Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.

Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others. Excellent organizational skills. Accepts constructive criticism well in an open and non-defensive manner. Ability to manage conflicting priorities.

Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment. Ability to function independently and with flexibility. Ability to work under pressure, handle multiple tasks and interruptions. Possibility of lifting moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs.

Ability to sit, stand, or walk for extended periods of time. Excellent presentation and relationship-building skills required. Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.

Qualifications

Full Clinical Licensure (LCSW, LPC) with appropriate Supervisor certification; LCADC Preferred but not required Experience: 5+ years' experience with intake and assessment in substance use and mental health treatment 2 years of supervisory experience. License and Certifications: CPR is highly desirable. Narcan training is highly desirable.

Monday-Friday: 2 Shifts (12:30 - 9PM) and 3 Shifts (8:30AM - 5PM)