Contact Center Agent

Description Anderson Orthopaedic Clinic provides state-of-the-art orthopedic care at the highest medical and ethical standards. This is a great opportunity to join a fantastic team. We are seeking a motivated, skilled and engaging professional to fill a Contact Center Agent position. Schedule: Full-Time, Monday

• Friday This is a hybrid role working in the office and remotely. Pay & Benefits: Commensurate with experience. In addition to salary, the benefit package includes paid major holidays, vacation/sick time, health & dental insurance, and 401(k).

Requirements

Excellent communication skills Ability to multi-task Ability to collaborate with medical practice team/departments. Friendly and outgoing personality Keen attention to detail Professional communication style Excellent customer service skills Adoptable, proactive and quality-focused Computer proficiency - word, excel, email (such as outlook) Core Responsibilities: Answering the phone, scheduling patients for office visits and transferring calls to the proper department within the practice.

Key Competencies: Time management. Communication. Highly organized. Ability to multi task and manage multiple, competing tasks, in a high energy and sometimes demanding work environment. Ability to work in a repetitive environment with efficiency and detail. Customer Service focused. Computer proficient.