IT Support Eng II - AMZ10909.8

Employer: BOP LLC Position: IT Support Eng II AMZ10909.8 Location: Madison, Wisconsin Multiple Positions Available:

1. Troubleshooting difficult IT problems without SOPs.
2. Planning and coordinating CMs and CM templates.
3. Collaborating with internal teams or vendors to execute projects.
4. Leading continuous improvement efforts.
5. Auditing the quality of work performed and provide constructive feedback when necessary.
6. Automating manual tasks; create/improve small tools that help make team operations more efficient.
7. Serving as the first point of escalation.
8. Participating in hiring, training and development of others.
9. Ensuring infrastructure networking and computing systems remain available during production hours.
10. Managing local technical projects.
11. Maintaining or creating policies, procedures, and processes.
12. Identifying root-causes of operational issues and process inefficiencies. (40 hours / week, 8:00am-5:00pm, Salary Range $60,700/year to $106,300/year) Amazon.com is an Equal Opportunity – Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation A Bachelor’s degree or foreign equivalent degree in Computer Science, Computer Engineering, Software Development, Game Development or related discipline and 1 year of experience in the job offered or a related occupation in software development or IT Support. Experience must include:

• 1 year of IT experience with client, server, and network service delivery.
• 1 year of experience with IT systems or in a commercial production environment.
• 1 year of experience networking concepts such as DNS, DHCP, SSL, OSI Model, or TCP/IP.
• 1 year of experience with Microsoft Administration, Linux Administration, or Cisco IOS (CLI).
• 1 year of experience troubleshooting in a multi-user high availability environment.
• 1 year of experience with PC repair, troubleshooting, deployment, and liquidation. All applicants must meet all the above listed requirements. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.