Business Development Manager

Driving revenue growth across all sales channels. Leading and developing the sales team. Improving sales processes and operational efficiency. Taking ownership of customer escalations. Driving business development initiatives. Building a high-performance sales culture. Providing management with proactive business insights and recommendations. Roles & Responsibilities

1. Revenue Growth Own monthly and quarterly sales targets. Improve conversion rates across inbound and outbound channels. Identify new revenue opportunities. Increase average order value and repeat customer business.
2. Team Leadership Lead the daily sales meetings with clear action items. Coach and mentor all sales executives. Conduct weekly performance reviews. Monitor productivity and ensure accountability.
3. Sales Operations Monitor CRM hygiene and pipeline health. Ensure all leads are assigned and followed up within SLA. Improve inquiry-to-order conversion. Reduce lead leakage.
4. Business Development Develop new outbound sales initiatives. Explore partnerships and new customer segments. Build strategies for enterprise and corporate accounts. Launch initiatives that generate incremental revenue.
5. Process Improvement Create and improve sales SOPs. Identify bottlenecks in the sales cycle. Recommend automation and process improvements. Improve coordination between Sales, Production, and Logistics.
6. Customer Experience Own all major customer escalations. Ensure complaints are resolved within SLA. Improve customer satisfaction.