Guest Services Agent

TROPIC OCEAN AIRWAYS LLC GUEST SERVICES AGENT Directly Reports To: Station Manager Mission of this Position: Tropic Ocean Airways Guest Services Agent/Ramp Agent will provide all necessary and required guest services including but not limited to baggage processing, gate check-in, greeting arriving guests, handling of VIPs, provide special guest assistance, handle other duties as assigned.

Key Responsibilities

Meet or exceed duties/expectations displaying initiative, adhering to TOA SOPs and aligning with core values of the organization. Daily tasks involve using a computer and a high level of concentration is imperative as the environment changes frequently and at a fast pace. Provide assistance to guests with a positive and cooperative attitude, to include but not limited to greeting, escorting, valeting and meeting special needs of guests.

Flexibility is a hallmark of this position, to meet the expectations of the team and the schedule as needed. Demonstrate keen communication skills to provide excellence in customer service both internally and externally. Essential Skill Set: Accountability, Time Management, Multi-Tasking, Organization, Decision Making, Self Confidence, Listening, Dependability, Customer Service, Composure, Integrity.

Must be at least 18 years of age and authorized to work in the United States Must be able to pass a background check for BCAD Badging *** US Passport or Equivalent Required Must be able to pass a pre-employment drug screen . A High School diploma or GED Minimum of 1 year of relevant experience in related field Maintain valid driver’s license Ability to lift/move/load up to 50 lbs.

baggage/cargo comfortably and continuously