BDC Service Appointment Consultant

Herson’s Honda is hiring and we want to talk to you!

This is more than a call center position — it’s a career opportunity in the automotive industry. Herson’s Honda has a long history ofpromoting from within, and many of our team members have grown into roles in service advising, sales, and management.

This position is perfect for people with experience in customer service, retail, hospitality, restaurant work, or call centers who enjoy helping customers and communicating over the phone.

As a BDC Service Appointment Consultant, you will assist customers by phone and online chat with scheduling service appointments and ensuring a smooth customer experience.

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Benefits

Healthcare Plan Dental Plan 401(k) w/ Company Match Competitive Pay Health Savings Plan (HSA) Advancement Opportunities Career & Factory Training

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Responsibilities

• Answer incoming phone calls and chats from customers
• Schedule service appointments
• Provide friendly, professional customer service
• Work with the service team to ensure a smooth appointment process

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Requirements

• Friendly phone voice and strong communication skills
• Customer service mindset
• Ability to multi-task
• Basic computer and typing skills
• Team-oriented attitude

Spanish speaker is a plus.