Case Manager

Case Manager – Supportive Living Services San Jose, CA | Spread Your Wings, LLC Join Our Growing South Bay Team! Spread Your Wings, LLC is expanding its San Jose Supportive Living Services team and looking for an additional manager to join us! Do you have experience working with adults with intellectual and developmental disabilities?

Are you passionate about helping others, supporting employees, and ensuring individuals receive quality services while maintaining their independence? If you have leadership experience and enjoy making a meaningful difference in the lives of others, we want to speak with you!

Position Summary

The Case Manager supports and oversees the day-to-day operations of the Supportive Living Services (SLS) program, serving adults with intellectual and developmental disabilities who live independently throughout the San Jose and surrounding county areas. Under minimal supervision, this position works closely with caregivers, clients, families, Regional Center representatives, outside agencies, and other members of each client's circle of support.

The ideal candidate is an organized, motivated, and compassionate leader who can balance employee support, client advocacy, operational responsibilities, and quality service delivery.

What We Offer

Mileage Reimbursement Cell Phone Stipend Benefits Available Within 30 Days of Employment: Company-paid Employee Assistance Program (EAP) Company-paid $25,000 Life Insurance Policy Medical, Dental, and Vision Insurance options for employees and eligible dependents Supplemental Life Insurance options for employees and spouses AFLAC supplemental coverage options, including Accident, Critical Illness, Cancer, and Hospital plans Benefits Available After 90 Days of Employment: Accrued Paid Time Off (PTO) – Up to 40 hours per year Accrued Paid Sick Time – Up to 40 hours per year Primary Responsibilities Assist the Program Manager and Assistant Manager with daily branch operations and service coordination.

Develop and maintain positive relationships with employees, clients, families, Regional Center representatives, and outside agencies. Regional Center experience is a plus! Support employee performance evaluations, coaching, training, and effective employee relations. Monitor and evaluate the quality and delivery of client services.

Advocate for client rights, ensuring individuals are treated with dignity, fairness, and respect while supporting their personal goals and independence. Identify and coordinate quality improvement initiatives. Review client documentation and charts regularly to ensure records are accurate, organized, and audit-ready. Maintain working knowledge of laws, regulations, and requirements pertaining to Supported Living Services.

Promote compliance with applicable federal, state, and local regulations. Maintain a high level of confidentiality and professionalism. Respond to operational needs and emergencies as required. Perform other duties as assigned.

Qualifications

& Requirements Experience: Minimum of one year of management or supervisory experience, preferably in assisted living, supportive services, or a related field. Experience working with individuals with intellectual or developmental disabilities is highly desirable. Experience with case management, direct care, or community-based services is a plus.

Experience working with Regional Centers and community service providers is preferred. Knowledge & Skills: Strong leadership, interpersonal, and conflict resolution skills. Excellent verbal and written communication skills. Strong organizational, documentation, and problem-solving abilities. Proficiency in Microsoft Office Suite.

Ability to work independently while collaborating with employees, families, clients, and outside agencies. Ability to manage multiple responsibilities while maintaining attention to detail. Important Position Details This is NOT a remote position . Reliable transportation is required, as this role involves traveling throughout the county and occasionally to other office locations.

The ability to respond to emergencies when needed is also required. Ready to take the next step in your career? Join Spread Your Wings, LLC, and become part of a team dedicated to empowering adults with intellectual and developmental disabilities! Spread Your Wings, LLC is an Equal Opportunity Employer (EOE).