German Travel Representative | Tourism Industry - Athens

At Speak. It, we are looking for German-speaking professionals to join our team as Travel Representatives for a leading flight booking platform serving the DACH region (Germany, Austria, Switzerland). If you are passionate about travel, enjoy helping customers, and thrive in a fast-paced environment, this is your opportunity to grow your career in the airline and tourism industry.

Responsibilities

Handle high-volume inbound calls and emails related to flight bookings Assist customers with reservations, modifications, cancellations, and refunds Provide full customer journey support (pre-sale and post-sale) Promote and sell travel add-ons such as insurance, baggage, and parking Deliver high-quality service while managing customer inquiries and complaints professionally Maintain accurate records using CRM systems Collaborate with team members to ensure smooth operations and customer satisfaction Requirements Fluency in German (C1–C2 level, written and spoken) Good command of English (B2 level) Minimum 1 year of customer-facing experience Previous call center experience is required Tech-savvy with good knowledge of CRM systems GDS knowledge (Amadeus/Sabre) will be considered an advantage Strong communication and problem-solving skills Ability to multitask and work under pressure Team-oriented mindset with a resilient and solution-driven approach Benefits Monthly gross salary: 1,550€ Indefinite contract 100€ monthly UP Card Private life and health insurance Transportation card (provided after the first month) 5-week paid on-site training Opportunity to work in a dynamic and international environment Only CVs in English will be reviewed.