Shift Leader

Responsibilities

Shift Leaders are generally responsible for coaching Team Members throughout their shift, to execute operational brand standards and deliver an excellent and friendly guest experience. They set goals, provide job assignments and motivate others, by celebrating successes and providing timely feedback. Team Environment Support a respectful team environment Communicate shift priorities, goals and results with team members Support the training of crew members as requested Provide coaching and feedback to crew members Operational Excellence Create and maintain a guest first culture in the restaurant Resolve guest issues and/or conflicts Ensure brand standards, recipes, and systems are executed by all team members Maintain a safe, secure and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws Profitability Drive sales goals and results Execute restaurant standards and marketing initiatives Manage cash over/short during shift Ensure all products are prepared according to brand standards Guest Focus Understand and exceed guest expectations, needs and requirements Develop and maintain guest relationships Display a sense of urgency with guests Seek ways to improve guest satisfaction; asks questions and follow through Resolve guest concerns by following brand recommended guest recovery process Passion for Results Set and maintain high standards for self and others; act as a role model Consistently meet and/or exceed goals Contribute to the overall team performance; understand how his/her role relates to others Problem Solving and Decision Making Identify and resolve issues and/or conflicts Use the information at hand to make decisions and solve problems; including others when necessary Interpersonal Relationships & Influence Develop and maintains relationships with other team members Operate with integrity; demonstrate honesty, treat others with respect and keep commitments