Attractions Attendant

Description About Us: Daytona Lagoon is Daytona Beach’s premier waterpark and family entertainment center. We offer a variety of attractions, including go-karts, mini-golf, a large arcade, laser tag, rock climbing, and more! We are committed to creating a fun and safe environment for our guests and employees while upholding our core values: Safety, Growth/Development, Service to Others, and Family.

Job Overview: Daytona Lagoon is seeking energetic, friendly, and safety-focused Attractions Attendants to join our team. Attractions Attendants play a key role in creating exceptional guest experiences by operating and monitoring attractions, enforcing safety rules, assisting guests, and maintaining a clean and welcoming environment throughout the park.

This position is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about delivering outstanding customer service Key Responsibilities: Customer Service: Greet guests with enthusiasm and provide a welcoming atmosphere. Answer guest questions regarding attractions, policies, procedures, and park offerings.

Resolve guest concerns professionally and escalate issues when necessary. Provide exceptional customer service that reflects Daytona Lagoon's commitment to guest satisfaction. Dry Attraction Assistance: Assist guests at attractions including go-karts, laser tag, mini golf, bumper cars, rock climbing, and other family entertainment activities.

Explain attraction rules, requirements, and safety procedures before participation. Monitor attraction operations to ensure a safe and enjoyable experience for all guests. Assist guests with loading and unloading where applicable. Maintain attraction readiness by performing routine inspections and reporting concerns. Guest Safety: Enforce all attraction safety rules and operating procedures.

Monitor guest behavior to ensure compliance with park guidelines. Respond appropriately to emergencies and notify management of accidents, injuries, or operational concerns. Maintain awareness of safety standards and contribute to a culture of safety throughout the park. Operational Support: Maintain clean, organized, and guest-ready attraction areas.

Assist with general park cleanliness, including attraction zones, arcade areas, walkways, ponds, and common spaces. Report equipment malfunctions or maintenance concerns promptly. Help ensure attraction equipment and operational areas remain safe and functional. Team Collaboration: Work collaboratively with team members and supervisors to support daily operations.

Assist with opening, closing, and daily operational procedures. Communicate effectively with leadership regarding guest needs, safety concerns, and operational updates. Support additional duties as assigned to help ensure a successful guest experience Requirements Qualifications: Strong customer service and communication skills.

Ability to interact positively with guests of all ages. Dependable, punctual, and team-oriented. Ability to remain calm and professional in busy or challenging situations. Willingness to learn attraction operations and safety procedures. Ability to work flexible schedules, including weekends, evenings, holidays, and peak operating periods.

Ability to follow verbal and written instructions and take directions from supervisors and management. Demonstrates a positive attitude, willingness to learn, and the ability to accept feedback and coaching. Previous customer service, hospitality, recreation, entertainment, or amusement industry experience preferred. Knowledge of family entertainment attractions such as go-karts, laser tag, mini golf, or bumper cars preferred.

Reliable transportation. Physical Requirements: Ability to stand and walk for extended periods. Ability to work both indoors and outdoors in varying weather conditions. Ability to lift, carry, push, or pull light to moderate loads. Ability to work at heights and comfortably sustain heights of at least 10 feet while performing assigned job duties.

Ability to assist guests and support attraction operations safely. Ability to maintain awareness and focus in a fast-paced environment. Working Conditions: This role involves working in a dynamic entertainment setting with both indoor and outdoor responsibilities. Attractions Attendants interact directly with guests throughout their shift and are expected to maintain a professional, friendly, and safety-focused attitude at all times.

Peak schedules include weekends, evenings, school breaks, and holidays