Service Advisor

Job Details: Job Location: 3817 W. HENRIETTA ROAD

• ROCHESTER, NY, Salary Range: $42000.00 - $100000.00Salary/year, Service Advisor — Bob Johnson Imports Join Our Award-Winning Team! Bob Johnson Imports — Infiniti, Kia, MINI, Nissan, Alfa Romeo, Maserati, is seeking a customer-focused, team-driven professional to join our Award-Winning Service Team. At Bob Johnson, we proudly live by our core values of Teamwork, Integrity, Drive, and Personal Improvement — and we’re looking for someone who embodies these principles every day. Previous Service Advisor experience is preferred but not required for the right candidate. Why Bob Johnson Imports? At Bob Johnson, you’re not just taking a job — you’re joining a team committed to your success and well-being. We offer one of the best health care packages in the entire industry, ensuring you and your family are supported with top-tier benefits. You’ll also be part of one of the busiest service drives in the region, giving you unmatched earning potential, consistent workflow, and the opportunity to sharpen your skills in a fast-paced, high-volume environment. What You’ll Do As a Service Advisor, you are the vital connection between our customers and our technicians. You’ll deliver an exceptional service experience by: Greeting customers with professionalism and genuine care Listening to customer concerns and documenting vehicle issues clearly Scheduling appointments and managing the flow of work through the service department Writing accurate, detailed repair orders and recording technician notes Providing clear, honest estimates of time, cost, and labor Advising customers on routine maintenance and manufacturer-recommended services Acting as a reliable liaison between customers and technicians Monitoring repair progress and communicating updates throughout the day Contacting customers with any changes to timelines or estimates and securing approval for additional work Ensuring every customer leaves satisfied, informed, and confident in their service experience Maintaining high standards of professionalism, communication, and customer care What We’re Looking For A customer-service mindset with strong communication skills Ability to multitask in a fast-paced, high-volume environment A positive, team-oriented attitude Previous service advisor or automotive experience preferred Strong organizational skills and attention to detail Qualifications: