Head of content experience operations

Key Responsibilities

1. Strategy: AI-Native Workflow Orchestration Redefine the end-to-end content lifecycle (ideation → production → localization → optimization) by embedding AI tools (LLMs, diffusion models, etc.) to increase velocity by [X]%. Build and maintain the organization’s Prompt Library and fine-tuned model assets, ensuring brand consistency across all AI-generated outputs. Shift the team’s focus from manual production to curation and creative direction, effectively acting as the Editor-in-Chief of a human–AI hybrid newsroom.
2. Regional Operations: EMEA Complexity Management Oversee content localization strategies across diverse cultural landscapes (Europe and the Middle East), leveraging AI-driven translation with human-in-the-loop (HITL) workflows to reduce costs and turnaround time. Ensure cultural relevance and regulatory compliance in sensitive markets by establishing a rigorous “Quality Firewall” mechanism. Manage regional agency partners, transitioning them from execution-only resources to strategic partners by bringing low-value production in-house through automation.
3. Leadership: Change Management & Upskilling Foster an “AI-First” culture within the creative team. Design training programs to upskill designers and copywriters into “Creative Technologists.” Bridge the gap between Creative, Data, and Product teams, using performance data to continuously iterate on creative models and prompts.

Qualifications

Must-Haves (The Non-Negotiables) Experience: 8–10+ years in Content Strategy, Creative Operations, or Brand Marketing, with significant exposure to EMEA markets. AI Proficiency: Demonstrated experience implementing Generative AI tools into enterprise workflows (not just personal use). Operational Mindset: Proven track record of managing complex projects, budgets, and cross-functional teams. You think in systems and at scale, not just one-off campaigns. Language: Native or bilingual proficiency in English. Proficiency in a second major regional language (e.g., Mandarin, German, or French) is a strong plus. Mindset & Soft Skills Ambiguity Tolerance: Ability to make decisions in a fast-changing environment where technology evolves weekly. Tech-Savvy Creative: You speak the language of designers and developers. You understand the difference between a model hallucination and a deliberate creative choice.

Why Join Us? Pioneer the Future: Don’t just follow the AI trend; help define how it’s applied in a global enterprise context. Global Impact: Your work will directly shape the brand experience for millions of users across the most dynamic regions of the world. Empowerment: We provide the infrastructure and resources for you to experiment and innovate.

Application Instructions Please include a brief case study or description of how you have utilized AI or automation to solve a specific content bottleneck in your previous role, along with your resume.