Service Desk Assistant

We are looking for a Service Desk Assistant to join our team in Sri Lanka and help coordinate day-to-day shipping operations with accuracy, reliability, and clear communication. This role suits someone who is organized, detail-oriented, and comfortable handling routine enquiries, follow-ups, and updates with internal and external teams.

What would your day at GAC look like? Operational Support – Assist with day-to-day operational tasks, including system updates, coordination, information gathering, and follow-up on routine activities. Communication – Respond to standard enquiries and coordinate with colleagues, customers, and service partners to help keep work moving accurately and on time.

Documentation – Prepare, update, and maintain operational records, reports, and supporting documents in line with established procedures. Commercial and Financial Coordination – Support the collection and review of information needed for quotations, cost estimates, billing, and related administrative processes. Issue Follow-up – Track pending actions, follow up with relevant parties, and highlight matters that need timely attention or escalation.

Administrative Support – Maintain accurate data, organize records, and assist with reporting, statistics, and other routine support tasks when required. What are we looking for?

Education

Diploma or bachelor's degree in business administration, Logistics, Shipping, or a related field. Experience: One or two years’ experience in an administrative, customer service, operations, logistics, or similar support role. Technical skills: Good working knowledge of Microsoft Outlook and Teams, confidence using digital systems, accurate data-entry and administrative skills, basic familiarity with invoicing or cost-related tasks, and strong written and spoken English.

Personal attributes: Organized, detail-oriented, service-minded, professional, able to prioritize tasks, and comfortable working as part of a team in a busy environment.