Delivery Executive, Hospitality (Casino/Hotel)

Infor is looking to hire a Hospitality Delivery Executive to provide project oversight and client support of our Cloud based solutions. Infor Products are used by Hotels, Casinos, and Resorts to manage their day-to-day operations for Hotel Management, Sales & Catering, Restaurant Point of Sales and Revenue Management.

Projects require industry specific knowledge to effectively manage resource assignments for configuration, training, support, and technical integrations. As a Delivery Executive you are engaged throughout our customer’s journey from sales to product delivery and transition to customer support. A Typical Day in the Life Includes: Project Management and executive oversight including: Being accountable for overall delivery success across multiple projects or programs, ensuring alignment with business and organizational goals.

Fostering client relationships; handling escalations, ensuring client satisfaction at the executive level. Overseeing team projects to ensure proper governance; ensuring scope aligns to contractual commitments. Provide team leadership related to the financial health of the delivery portfolio; addresses business constraints and resource needs.

Support of the Infor Consulting business through accurate project accounting: Maintaining project financial and project profitability, to include resource scheduling, revenue forecasting per project, billing reconciliations, expense report and time approval for project work, etc. Providing timely and accurate updates to all internal reporting and tracking systems.

Ensuring all project resources are identified, forecasted, and staffed. Responsible for high value services work orders Basic Qualifications: Experience leading projects and managing customer engagements from planning through execution Experience working within hospitality operations, including knowledge of operational processes and business workflows Experience communicating and collaborating with executive-level stakeholders and customer leadership teams Proficiency using project management platforms and Microsoft Office applications to track, manage, and communicate project activities Ability to manage multiple workstreams, maintain project documentation, and follow established processes and timelines Ability to travel up to 50% or prefer Las Vegas resident Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or sponsorship now or in the future Preferred Qualifications: Hotel software products use or experience.

(PMS, POS, SCS) ERP software products use or experience Familiarity with Agentic AI / SaaS solutions Demonstrated business acumen in the Hospitality Industry. Bachelor's Degree, or equivalent work experience.