Customer Service Specialist - Clinic

Do Work That Matters. In a Culture That Means It. Be part of a team that values connection, accountability, and real impact. Why Access? Because how we work matters just as much as what we do. At Access, our Culture Playbook isn’t a poster on the wall – it’s how we show up for each other and for the people we support.

You’ll be part of a team that is: Clear about expectations Supportive and accountable Focused on outcomes that matter to people. And committed to helping people live the healthiest and fullest lives possible – while making sure out staff can do the same. Location : Middletown, NY Hours

• Monday
• Friday 10 am - 6:30 pm (40hrs weekly) Rate of pay : $22.00 per hour Pay to stay bonus: $5,000 OVERVIEW OF PRIMARY RESPONSIBILITES : In this role you will: Be customer focused, able to multi-task in a high volume community counseling center Registering new clients for services, verifying insurance information, collecting co-pays, and scheduling appointments Answering phones, directing calls and taking messages Scanning to electronic healthcare record, copying, filing, and archiving charts Submitting emails Perform other duties as assigned QUALIFICATIONS : The ideal candidate will: Have a minimum 1 year in a clerical support role Have computer skills (Microsoft Word, Excel, Outlook) and experience working with electronic health records. Possess excellent communication, customer service, and organizational skills Bilingual English and Spanish speaking a plus PRIMARY FUNCTIONS : Answering Calls Emailing Faxing Co-Pay collection Mail Processing Appointment Scheduling Registration of new clients ADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT: Assignments may be determined at a future date QUALIFICATIONS AND ATTRIBUTES : The ideal candidate will: Have a minimum 1 year in a clerical support role Have computer skills and experience working with electronic health records Possess excellent communication, customer service, and organizational skills Bilingual English and Spanish speaking a plus EDUCATION AND EXPERIENCE : High School Diploma or GED PHYSICAL CHARACTERISTICS : Must be capable to sit or stand in front of a computer for long-periods of time Able to work in open space floor plan Must be capable to move throughout work day and follow people served throughout community Work alongside co-workers within 3 feet Must be able to move in tight spaces Occasional lifting of > _ 25+ pounds An Equal Opportunity Employer, including disability and Veterans