BeverageOutlet Server Cat 4

Essential Job Duties- Greets and serves guests in a friendly, upbeat, and positive manner using the guest's name when possible/ Maintains a clean, well-organized, and properly stocked service area at all times. Maintains the appropriate supplies needed for the proper performance of duties. Follow company procedures with respect to Responsible Gaming/Alcohol Service.

Understands, complies with, and enforces all alcohol awareness procedures and relevant laws. Card any guest who looks 30 years old or younger. Retrieves empty glasses and returns them to the service bar or other designated area. Fulfills guest beverage order requestions on the casino floor or other areas as assigned, by taking and processing orders, and serving them in a friendly, quick and efficient manner.

assists with preparing drink orders as directed. Works collegially with supervisors, bartenders, bar porters to prepare and deliver drinks quickly and courteously. Familiarizes self with all items on the menu and explains food items when necessary. Answer Guest questions as appropriate. Garnishes items as needed. Notifies supervisor of any quality or freshness cornerns.

Utilizes proper cash and comp procedures and adheres to established P.O.S. procedures and pricing structure for every order. Maintain an up-to-date knowledge of Company events and promotions and be able to answer guests' questions accordingly Provides excellent service to make the experience for the Guest memorable Handles guest complaints, and, if necessary, solicits involvement and support from supervisor.

Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, Management and Vendors. Serves as a company "ambassador" for promotional events, outside charity functions, sporting events, etc... Follows established company and departmental appearance standards, including uniform, hygiene, and general appearance guidelines, at all times.

Adhere to all appearance and uniform standards of each role Performs all other duties as assigned.