Clinic Office Assistant I

Spectrum Health & Human Services Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full-Time 326 Orchard Park Rd, West Seneca & 27 Franklin St, Springville SUMMARY OF POSITION FUNCTION: Clinic Office Assistant I performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve. MAJOR DUTIES AND RESPONSIBILITIES: Knowledge and demonstration of agency core values in day-to-day activities Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.

Maintain a neat, organized workspace consistently. May require travel between sites to provide coverage for other support staff. Greeting and checking clients in using a friendly demeanor upon arrival for their appointment. Manages intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing.

Politely answering and directing calls to the appropriate person. Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews. Collection, reconciliation and posting of all client payments. Sends/receives incoming, outgoing mail and faxes. Responding to high volume of email requests in timely manner.

Attend meetings onsite and offsite as assigned. Other duties as assigned. SKILLS/COMPETENCIES: Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system Excellent customer service skills with clients and colleagues Excellent computer skills and use of office machines Strong communication skills, both verbal and written Meticulous attention to detail; excellent time management and organizational skills Ability to multitask in a fast-paced work environment EDUCATION REQUIREMENTS: High School Diploma or equivalent EXPERIENCE: One year work experience in work related field preferable Must possess a valid driver’s license with an acceptable driving record and have reliable transportation.

Compensation

$17/hr - $19/hr