Service Manager

Service Manager The Service Manager will be responsible for overseeing the daily operations of the service department for a local farm equipment, powersports, and lawn/garden dealership. This includes managing a team of technicians, ensuring customer satisfaction, and maintaining a high level of productivity.

Responsibilities

Manage and supervise service technicians and support staff, providing guidance and support as needed Ensure timely and efficient completion of service requests Monitor and maintain inventory levels of parts and supplies Maintain a high level of productivity by monitoring service processes Collaborate with other departments to ensure seamless customer service experience and improve overall company performance Ensure customer satisfaction by addressing customer concerns and resolving issues in a timely and professional manner Provide regular reports on service department performance to upper management Ensure compliance with safety regulations and company policies Provide training and development opportunities for service technicians Qualifications: Previous experience in a service management role Strong leadership and communication skills Excellent problem-solving and decision-making abilities Ability to work in a fast-paced environment Proficient in Microsoft Office and other relevant software Valid driver's license Benefits: Company pays 100% of employee only health insurance 7 paid holidays 401K retirement plan with a company match up to 3% Company paid $15,000 life insurance policy Yearend bonus Weekly direct deposit pay No waiting period for paid time off Vision Dental Voluntary life insurance Short term disability Incentive program Some Saturdays will be required, occasional overtime should be expected.

Must be able to pass pre-employment drug screen, MVR and background check. Come join the S&H Team today! Apply online or call Marti Davis @ 417-232-6501.