Customer Experience Lead

Toromont is looking for a Customer Experience Lead to join our team. The Customer Experience Lead is responsible for reporting on and sharing customer experience best practices with our regional operational leaders. This includes capturing VOC, identifying critical customer requirements, measuring our effectiveness at meeting those needs and leading change to improve. Ensuring the organization embraces a positive customer experience as a top priority in every customer engagement will be central to this position.

Please note: the successful candidate may be based anywhere in Canada, including ON, QC, NS, MB, NB, PEI, or NL.