Service Writer

Job Details: Job Location: Bloomfield

• Bloomfield, NM, Position Type: Full Time, Salary Range: $26.00 - $32.00Hourly, Job Category: Admin
• Clerical, As a Service Writer for Power Motive Corporation, you will play a key role in our Heavy Equipment Service Departments overall success. You will be the liaison between our customer service and our internal service team. You will be responsible for streamlining the day-to-day clerical duties of the Service Department, while scheduling Technicians for jobsites, finalizing Work Orders start to finish, and answering customer questions. Working directly with our Service Manager, you will help with month end closing of work orders, along with recording daily accuracy of Technicians Time in our Service Departments recording keeping software. Service Department Operations: Open work orders as directed by the Service Manager and maintain control until closed and invoiced. Handles Repair Order charges, parts, warranty validation & claims coverage’s including computation of charges, submission and follow-up. Manage timecards and input into both Paycom and CDK/Intelli. Dealer Code invoices for payment Return cores and unused parts from service work orders. Maintains a clean and safe work area. Accounts for all time on a time card and for all material used in performing assigned duties Handles service department filing and records. Updates customer profiles using equipment, hours or other information from the customer work orders. Maintains accessories and supplies and prepares replacement orders for the Service Manager’s approval. Assist Fleet Manager by maintaining service truck licensing, insurance cards, and DOT inspection records to make sure PMC follows the regulations. Completes other duties as assigned.

1. Customer Service: Answer phones – direct phone calls, if no one is available, help when possible or take a message Assist in handling customer complaints and concerns Greet customers immediately in a courteous manner Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices
2. Commitments Treat all employees and customers fairly, courteously and with dignity Maintain positive relationships with customers, other employees and owners Focus on Quality & Service Be neat and clean Demonstrate an interest in growing the dealerships business Environment, Job Shift, and Physical Requirements: Environment: Office Setting with moderate outdoor exposure. Noise Level: Low to Moderate Physical Requirements: Normal Physical Agility. (This role requires long periods of sitting or standing at office station.) Hours and standard shift: Monday

• Friday from 7am-4pm or 8am -5pm depending on Service need. Status: Full Time Hourly.

Benefits

Medical Insurance HSA Plans with Employer Contribution up to $1750.00 annually Vision Dental 401K with Company Match 100K Employer paid AD&D Supplemental Life Insurance Options PTO accruing on start date Sick Time accruing on start date 72 hours of Bereavement Leave Full Day Jury Duty Pay Short Term and Long Term Disability EAP Program Dealership Komatsu Training and Advancement Opportunities Annual Boot Allowance Prescription Safety Glasses Allowance Qualifications: