Director of Sales & Operational Planning

Key Responsibilities

Demand and Capacity Planning

• Own development and continuous improvement of demand forecasting models across customer segments, instrument types, and service categories
• Deliver and maintain rolling demand and capacity outlooks:
• Short-term, Medium-term, and Long-term
• Incorporate seasonality, growth trends, and customer behavior into forecasts
• Develop and refine capacity planning frameworks incorporating technician availability, specialization constraints, service standards, and geographic considerations
• Identify structural gaps between demand and capacity and drive system-level recommendations (hiring, cross-training, process changes, capacity rebalancing)
• Efficiency and Productivity Modeling
• Backlog Control Turnaround Time Predictability
• Own analysis of TAT variability and its systemic drivers
• Drive initiatives that improve on-time delivery and predictability Scenario Modeling & Decision Enablement
• Build and own scenario models to support:
• Hiring decisions
• Cross-training strategies
• Workload balancing across sites
• Capacity expansion and efficiency improvement scenarios
• Translate complex analysis into clear, actionable recommendations for leadership Cross-Functional Planning and Alignment
• Own and drive structured demand and capacity review
• Continuously improving planning processes, tools, and data quality Qualifications 7-15 years of progressive experience in operations planning, supply chain management, industrial engineering, or capacity management. Strong systems thinking and analytical rigor Experience in multi-site or distributed operations. Demonstrated ability to design and build systems (not just analyze them) Proven ability to influence across functions Can operate on a daily, weekly and monthly cadence High ownership mindset with willingness to be deeply hands-on Strong executive communication and presentation skills with the ability to influence senior leadership. Proven analytical problem-solving skills and a data-driven decision-making mindset. Advanced proficiency in Excel and modeling required; experience with Power BI or similar tools preferred Education Bachelor’s degree in Engineering, Supply Chain, Finance, Business, or a related field required. MBA or advanced degree preferred. Work Environment Primarily office-based environment with periodic travel to operational sites as needed.