Support Engineer

BlackStone eIT seeks a proactive and detail-oriented Support Engineer to enhance our growing team. As a Support Engineer, your primary responsibility will be to assist our clients by addressing their technical issues efficiently and effectively. You will play a crucial role in maintaining high customer satisfaction through your expertise and dedication to support.

Key Responsibilities

Deliver exceptional technical support to our clients by resolving hardware and software issues. Analyze and troubleshoot technical problems, documenting solutions for future reference. Provide guidance on system configurations, software installations, and updates. Maintain and update support documentation to ensure accuracy and ease of use.

Collaborate with product teams to relay customer feedback and suggest enhancements. Participate in team meetings and contribute to continuous improvement initiatives. Train customers on using our products effectively and address any concerns promptly.

Requirements

Degree in Computer Science, Engineering, or a related field. A minimum of 2 years of experience in technical support or help desk roles. Proficiency in troubleshooting Windows, Linux, and Mac OS systems. Familiarity with networking concepts and technologies (TCP/IP, DNS, DHCP). Strong communication skills with the ability to convey technical information to non-technical users.

Experience with ticketing systems and customer relationship management software. Excellent problem-solving skills and a proactive approach to challenges. Customer-oriented mindset, with a focus on delivering high-quality support. Ability to work collaboratively in a fast-paced environment. General knowledge of cloud services and virtualization is a plus.

Benefits