Automotive Used Car Sales Manager

Ross Downing Chrysler Dodge Jeep Ram of Mobile is seeking an experienced Used Car Sales Manager to lead our pre-owned vehicle sales operations. This role is responsible for driving used vehicle sales, maximizing gross profit, managing inventory turn and aging, and developing a high-performing sales team while delivering a best-in-class customer experience.

The ideal candidate has a strong background in used car operations, inventory management, pricing strategy, and dealership KPIs, and thrives in a fast-paced, high-volume dealership environment.

What You’ll Do (Key Responsibilities)

Sales Leadership & Team Management

Lead, coach, and motivate the used car sales team to achieve sales, gross, and CSI targets

Conduct daily sales meetings, one-on-one coaching, and performance evaluations

Set expectations around lead handling, customer follow-up, and closing efficiency

Used Vehicle Strategy & Performance

Manage used vehicle sales performance, including volume, front-end gross, and turn rate

Analyze market data, online pricing, and competitor activity to ensure competitive positioning

Work with leadership to establish sales goals and performance benchmarks

Inventory, Merchandising & Pricing

Oversee used vehicle inventory, including acquisition strategy, pricing, merchandising, and aging

Monitor recon timelines and coordinate with service to improve speed to market

Ensure vehicles are merchandised effectively online with competitive pricing and photos

Customer Experience & CSI

Maintain a customer-centric culture focused on transparency and trust

Handle customer escalations professionally and ensure positive resolutions

Drive repeat and referral business through exceptional customer satisfaction

Process, Compliance & Technology

Ensure compliance with dealership policies, processes, and lender requirements

Utilize CRM and DMS systems to track performance and manage sales pipelines

Support desking, structuring deals, and lender communications as needed

What We’re Looking For (Qualifications)

3-5+ years of automotive sales management experience, with a strong focus on used vehicles

Proven success managing used car inventory, pricing, and profitability

Strong leadership, coaching, and team-development skills

Excellent communication, negotiation, and interpersonal abilities

Working knowledge of dealership operations, finance, and inventory metrics

Experience with DMS and CRM platforms (Reynolds & Reynolds, CDK, VinSolutions, DealerSocket, etc.)

Ability to thrive in a high-volume, performance-driven dealership

High standards of professionalism, integrity, and confidentiality

Compensation & Benefits

Competitive compensation plan (salary + performance-based incentives)

Health, dental, and vision insurance

Life insurance options

401(k) with company match

Paid time off

Career growth opportunities within a respected dealership group

Why Work at Ross Downing Chrysler Dodge Jeep Ram of Mobile?

Strong used vehicle inventory and acquisition strategy

Supportive leadership team and collaborative culture

High customer traffic and brand recognition

Opportunity to directly impact profitability and dealership growth

Equal Opportunity Employer

Ross Downing Chrysler Dodge Jeep Ram of Mobile is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace for all employees.