Income Maintenance Caseworker I -Customer Service

INCOME MAINTENANCE CASEWORKER I (Customer Service) SOCIAL SERVICES SALARY $30,986.00-$48,028.00 (Depending on Qualifications and Experience) $14.90-$23.09 Caldwell County Department of Social Services envisions a community where every person feels included, supported, and valued and every action we take intentionally contributes to the ongoing improvement and strengthening of our community.

We strive to create a positive impact and are committed to ensuring the safety and improving the welfare of every citizen we serve. If you are committed to supporting our mission and want to be a part of our dynamic workforce driven by teamwork and support to improve the lives of every person we encounter, we would love for you to come join our team!

Caldwell County offers competitive salary along with a benefit package that can be tailored to suit your family’s needs. GENERAL STATEMENT OF DUTIES Work at this level reflects the performance of one or two functions within the eligibility process such as interviewing the client, obtaining the required information, completing initial applications, verifying the information obtained, determining eligibility; or completing scheduled program reviews.

This position will be responsible for performing some of these duties as a part of the Intake Team. This position will have the responsibility of learning basic income maintenance policy and processes for agency programs and will assist the Intake team in implementing these functions during the application process. Employee will also explain program(s) requirements and options and advise or refer clients to other program services as appropriate.

EXAMPLES OF DUTIES PERFORMED Assist individuals with basic aspects of eligibility determination and review Examine and recognize appropriate documentation Answer specific questions for customers about agency programs Train customer service team on important aspects of income maintenance programs Assist in the interview process for the income maintenance programs Completing initial intake applications for the income maintenance programs RECRUITMENT STANDARDS Knowledge, Skills and Abilities The ability to perform a variety of functions independently.

The ability to organize work schedule and to see that all deadlines and timelines are met. Knowledge of programs offered by Social Services and from the community in general. The ability to work well with others. MINIMUM EDUCATION AND EXPERIENCE Graduation from High School.