Office Manager, Behavioral Health

Job Details: Job Location: SECOND CHANCES- VIRGINIA BEACH

• VIRGINIA BEACH, VA, Position Type: Full Time, Salary Range: $18.00 - $25.00Hourly, Job Shift: Days, Office Manager Location Virginia Beach, Virginia Position Summary The Administrative Assistant provides comprehensive administrative, operational, and clerical support within a fast-paced behavioral health and medical office environment. This role serves as a key support partner to clinical, administrative, and leadership staff by assisting with office operations, human resources processes, client intake, insurance verification, billing support, and documentation management. The ideal candidate is a proactive self-starter with exceptional attention to detail, strong deductive reasoning skills, and the ability to identify and resolve issues independently while maintaining professionalism and confidentiality.

Key Responsibilities

Provide administrative support to clinical, operational, and leadership staff. Serve as a primary point of contact for clients, referral sources, community partners, and external agencies via phone, email, and in-person interactions. Support client intake processes, including collecting documentation, verifying information, and ensuring records are complete and accurate.

Assist with insurance verification, authorizations, claims follow-up, billing inquiries, and resolution of reimbursement issues. Maintain accurate electronic and paper records in compliance with organizational policies, payer requirements, and confidentiality standards. Support HR-related administrative functions including onboarding paperwork, personnel file maintenance, credential tracking, interview scheduling, and other employee-related documentation.

Coordinate calendars, meetings, appointments, and office schedules as needed. Perform data entry, generate reports, and assist with tracking operational and compliance-related information. Monitor documentation for accuracy and completeness, proactively identifying discrepancies and bringing potential concerns to appropriate staff.

Utilize electronic health record (EHR) systems, practice management software, and standard office applications to support daily operations. Manage routine office functions including answering multi-line phone systems, distributing correspondence, organizing files, and maintaining office supplies. Collaborate effectively with clinical and administrative teams to ensure efficient workflow and exceptional customer service.

Perform additional administrative and operational duties as assigned.

Qualifications

& Requirements Education High school diploma or equivalent required. Associate degree in Business Administration, Healthcare Administration, or a related field preferred. Experience Minimum of two (2) years of administrative experience in a medical, healthcare, or behavioral health office setting required. Experience supporting behavioral health, mental health, substance use treatment, or other healthcare programs strongly preferred.

Previous experience with insurance verification, medical billing, claims processing, or revenue cycle support preferred. Experience assisting with HR or personnel-related administrative functions preferred. Knowledge, Skills & Abilities Strong understanding of medical office procedures, healthcare documentation, and professional office practices.

Excellent organizational skills with the ability to manage multiple priorities and meet deadlines with minimal supervision. Demonstrated attention to detail and ability to identify discrepancies, resolve problems, and exercise sound judgment. Strong deductive reasoning and critical thinking skills with the ability to analyze information and make informed decisions.

Self-motivated and resourceful with a proven ability to work independently and take initiative. Excellent customer service, interpersonal, and communication skills. Proficiency in Microsoft Office Suite and electronic health record (EHR) systems. Ability to maintain strict confidentiality and handle sensitive client, employee, and organizational information.

Bilingual (English/Spanish or English/Tagalog) preferred. Pay: $18-$25 per hour About Second Chances Comprehensive Services Second Chances Comprehensive Services (SCCS), a member of the SUN Behavioral Health network, provides community-based behavioral health and developmental services throughout Virginia. Through outpatient counseling, intensive in-home services, crisis intervention, mental health skill building, and community residential services, we empower children, adults, and families to achieve greater independence, stability, and well-being.

At SCCS, we believe everyone deserves a second chance and are committed to delivering compassionate, person-centered care in the communities we serve.

Benefits

Second Chances Comprehensive Services, part of the SUN Behavioral Health network, offers a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Competitive paid time off (PTO) Medical, dental, and vision insurance 401(k) retirement plan with company match Company-paid short-term disability and life insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) options Employee Assistance Program (EAP) Employee referral program Equal Employment Opportunity Second Chances Comprehensive Services is committed to the principle of Equal Employment Opportunity for all employees and applicants.

It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or disability in accordance with local, state and federal laws. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation.

The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. #IND123 Qualifications: