IT Customer Service Practitioner Medellin

Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project CIO

• TS Colombia
• Ops.

Responsibilities

As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations. You are expected to build knowledge and support the team while participating in problem-solving discussions.

Advanced proficiency in Customer Technical Support is required. Intermediate proficiency in Customer Satisfaction is recommended. Provide exceptional support to users by addressing their technical inquiries and issues promptly. Collaborate with cross-functional teams to enhance service delivery and improve user experience.

Document and track incidents and resolutions to ensure continuous improvement in service quality. Engage in proactive communication with stakeholders to keep them informed about service status and updates. Participate in training sessions to stay updated on the latest technologies and best practices in customer support.

This position is for a practioner out of LTS headcount for 6 months This position is for a practioner out of LTS headcount for 6 months About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.

We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.

Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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