Training Specialist_New Ramp

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.

Position Summary

Supports the delivery of training programs for a newly launching BPO account, facilitating new hire and process training to ensure agents are equipped with the knowledge and skills needed to meet client requirements at go-live.

Key Responsibilities

Facilitate new hire training, product/process knowledge sessions, and systems training based on approved curriculum Deliver engaging classroom, virtual, or blended training sessions to new and existing employees Administer assessments, quizzes, and evaluations to measure trainee comprehension and readiness Monitor trainee progress during training and nesting; provide coaching and remediation for at-risk trainees Assist in updating and customizing training materials, modules, and job aids based on client specs Coordinate with Quality, Operations, and Workforce Management on trainee performance and transition to production Maintain accurate training records, attendance, and performance reports Gather feedback to support continuous improvement of training content and delivery methods Support the Training Manager in preparing for program launch milestones and client audits If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!