Waiter

JOB DESCRIPTION Role: Waiter / Food & Beverage Attendant Benefits: Holiday Allowance, Paid Breaks, Staff Discounts, Surfing time Location: Bahrain Surf Park, Bilaj Al Jazayer Reporting to: Head Waiter/F&B Supervisor YOU ARE PART OF WHAT WE ARE AND WHAT WE DO Our Vision at Bahrain Surf Park is to bring surfing to the nation, and develop passion for health, wellbeing and fun through Waves for All.

We will attract visitors from all continents, growing Bahrain’s surf and beach culture, and act as a catalyst to establish Bahrain not only as the Premier Surf Destination of the Middle East, but as a leading destination for fun - with Water, Waves and Surfing at our core. We will create smiles, happiness, and wellbeing through safe fun activities for all backgrounds, abilities and generations, now and into the future.

OVERVIEW

AND PURPOSE OF YOUR ROLE As a Waiter, you are a vital frontline ambassador delivering exceptional, warm, and efficient food and beverage service to guests dining at Bahrain Surf Park. Reporting directly to the Head Waiter and F&B Supervisor, you will welcome guests, take accurate orders, serve food and drinks, and maintain pristine section standards.

You play a central role in creating a vibrant, welcoming dining atmosphere that embodies the Aloha Spirit. By offering knowledgeable menu guidance, active upselling, prompt table turnover, and attentive service, you ensure every guest enjoys a high-quality dining experience that complements their day at the park. General Requirements

• Adhere to company policies, grooming standards, hygiene protocols, and departmental SOPs at all times.
• Maintain a good working knowledge of food and beverage offerings, BSP promotions, and current operational initiatives.
• Support team objectives and contribute positively to the working environment.
• Participate actively in daily briefings, training sessions, and development programs.
• Follow departmental opening and closing checklists to ensure operational readiness and compliance.
• Guest Hospitality & Order Taking
• Warm Welcome: Greet all arriving guests with genuine energy, present menus, and seat them attentively according to station assignments.
• Menu Excellence: Demonstrate complete knowledge of food and beverage items, daily specials, beverage offerings, allergen warnings, and ingredients to guide guest selections.
• Order Entry: Accurately record and enter guest food and drink orders into the Point-of-Sale (POS) system, ensuring special dietary requests are communicated to the kitchen pass.
• Revenue & Upselling: Proactively recommend appetizers, signature drinks, desserts, and add-on items to optimize guest dining enjoyment and increase average check sizes. Food & Beverage Delivery
• Service Pacing: Deliver food and beverages promptly to guest tables, ensuring correct dish presentation, correct temperatures, and seamless course timing.
• Table Maintenance: Perform continuous table maintenance (pre-bussing), clearing empty plates, glassware, and cutlery swiftly without intruding on guest privacy.
• Guest Attentiveness: Check in regularly on seated guests to anticipate needs, refill drinks, handle additional requests, and ensure overall satisfaction. Section Readiness & Hygiene
• Station Preparation: Complete opening, mid-shift, and closing duty checklists, ensuring side stations are fully stocked with cutlery, polished glassware, linens, condiments, and menus.
• Table Turnover: Clean, sanitize, and reset dining tables within target SLAs after guest departures to prepare for incoming diners.
• Sanitation Compliance: Maintain immaculate personal presentation and enforce strict compliance with hygiene protocols, food safety standards, and floor cleanliness. POS Operations & Guest Feedback
• Bill Processing: Prepare, verify, and present accurate guest bills, processing cash, credit card, or digital payments efficiently via POS terminals.
• Feedback Escalation: Address guest queries or minor issues immediately on the floor with empathy, escalating complex complaints promptly to the Head Waiter or F&B Supervisor.
• Shift Briefings: Actively participate in pre-shift briefings, menu tastings, and departmental training sessions. WHAT YOU DO: General Requirements Adhere to company policies, grooming standards, hygiene protocols, and departmental SOPs at all times. Maintain a good working knowledge of food and beverage offerings, BSP promotions, and current operational initiatives. Support team objectives and contribute positively to the working environment. Participate actively in daily briefings, training sessions, and development programs. Follow departmental opening and closing checklists to ensure operational readiness and compliance. Guest Hospitality & Order Taking Warm Welcome: Greet all arriving guests with genuine energy, present menus, and seat them attentively according to station assignments. Menu Excellence: Demonstrate complete knowledge of food and beverage items, daily specials, beverage offerings, allergen warnings, and ingredients to guide guest selections. Order Entry: Accurately record and enter guest food and drink orders into the Point-of-Sale (POS) system, ensuring special dietary requests are communicated to the kitchen pass. Revenue & Upselling: Proactively recommend appetizers, signature drinks, desserts, and add-on items to optimize guest dining enjoyment and increase average check sizes. Food & Beverage Delivery Service Pacing: Deliver food and beverages promptly to guest tables, ensuring correct dish presentation, correct temperatures, and seamless course timing. Table Maintenance: Perform continuous table maintenance (pre-bussing), clearing empty plates, glassware, and cutlery swiftly without intruding on guest privacy. Guest Attentiveness: Check in regularly on seated guests to anticipate needs, refill drinks, handle additional requests, and ensure overall satisfaction. Section Readiness & Hygiene Station Preparation: Complete opening, mid-shift, and closing duty checklists, ensuring side stations are fully stocked with cutlery, polished glassware, linens, condiments, and menus. Table Turnover: Clean, sanitize, and reset dining tables within target SLAs after guest departures to prepare for incoming diners. Sanitation Compliance: Maintain immaculate personal presentation and enforce strict compliance with hygiene protocols, food safety standards, and floor cleanliness. POS Operations & Guest Feedback Bill Processing: Prepare, verify, and present accurate guest bills, processing cash, credit card, or digital payments efficiently via POS terminals. Feedback Escalation: Address guest queries or minor issues immediately on the floor with empathy, escalating complex complaints promptly to the Head Waiter or F&B Supervisor. Shift Briefings: Actively participate in pre-shift briefings, menu tastings, and departmental training sessions. Required Qualification ü High School Diploma or Hospitality Certificate (preferred). ü Food Handler / Food Safety Certification (required). ü Fluent English speaker; Arabic fluency is a strong advantage. Required Experience ü Minimum 1 to 2 years of food service experience as a Waiter or Server in high-volume restaurants, beach clubs, resort venues, or leisure destinations. ü Practical experience operating POS ordering systems and processing guest payments. ü Proven track record of guest-facing customer service and menu upselling. Required Professional Skills and Attributes ü Excellent interpersonal, active listening, and communication skills. ü Strong menu presentation, food pairings, and upselling abilities. ü Competence in POS order entry and cash/card transaction handling. ü High speed, efficiency, and composure under peak meal-period rush. Required Personal Qualities ü Polished personal grooming and warm, welcoming demeanor embodying the Aloha Spirit. ü High physical stamina and agility to manage long shifts on foot in indoor and outdoor dining environments. ü Team-oriented mindset with a positive, adaptable attitude. ü Flexibility to work shifts, evenings, weekends, and public holidays. KEY PERFORMANCE INDICATORS (KPIS) ü Dining Guest CSAT: Maintain a floor guest satisfaction score of 90% or above. ü Order Accuracy: Achieve 98%+ accuracy on POS order entries and dietary modifications. ü Table Reset SLA: Ensure cleared tables are sanitized and reset within 3 minutes of guest departure. ü Upselling Targets: Consistently meet or exceed individual monthly upselling check targets. ü Hygiene Compliance: 100% adherence to personal grooming, food safety, and dining area sanitation standards. HOW YOU DO IT: Our Team Culture depends on all our team pulling together, and competencies and behaviours matter. Through our performance appraisal process, the Senior Management Team at Bahrain Surf Park is committed to supporting you to behave and perform according to our values. Waves for All: We are inclusive in everything we do. We nurture everyone from the complete novice to expert surfer and all in between. We do this with equal respect for everyone, and without judgement. We champion diversity. We have integrity and are genuine. We do what we say we will do and do it in a way that aligns with our values – every minute of every day. We deliver ‘Waves for all’ through positive interactions with our guests and strive to get it right first time. Bringing the Aloha Spirit to Bahrain: We love and respect Hawaii - the birthplace of surfing - and we embrace their Aloha Spirit in everything we do. Our positive work environment and culture embodies at its core a unique, nurturing and compassionate essence which promotes kindness, understanding & harmony among people, regardless of their background or beliefs. Vitality: We support each other because everyone matters. People are our business, define who we are and what we are. We care. We work collaboratively as one team, sharing ideas, knowledge and insight to achieve our common purpose. We have the knowledge, skills, enthusiasm and passion to make a difference to everyone around us. We do things ‘The BSP Way’. We recruit with Attitude in Mind. Our people-centric culture drives everything we do, and underpins the way our guests feel about us, resulting in our ultimate business success. We Strive for Excellence: We do everything to the best of our ability and never accept second best. Our first priority is SAFETY. We are resourceful and create the best possible experience for our guests and our BSP team. We look for new ways of doing things, embrace change and overcome difficulties through Teamwork and open and honest communication. Creating Smiles: Everything we do and how we do it is about creating safe and memorable experiences for our guests. We are a SMILE FACTORY! J Our passion is to ensure everyone who visits Bahrain Surf Park has THE BEST experience and shares the joy with their friends and family, and wants to return again and again… and again… Benefits and Perks Attractive remuneration package with opportunity to grow An amazing unique work environment a few meters from the beach Work alongside a dynamic, qualified and multicultural team Opportunity to use facilities and surf regularly in state-of-the-art Wavegarden wavepool Share the stoke & health benefits of surfing with an island nation new to the sport Join a new exciting growing industry Medical insurance, holiday allowance (as per Bahraini Law) Staff discounts Performance bonus