Technical Support Specialist

Job: Office Based Master Technician Location: Millbrook, Bedford

• MK45 Salary: Up to £60,000 basic + 15% bonus potential Hours: Monday to Friday We are working with a fast-growing automotive organisation entering and expanding within the UK market, and we are looking to appoint a Technical EV Support Specialist to support vehicle operations. This is a fantastic opportunity for a technically strong automotive professional with EV experience to take ownership of vehicle quality, diagnostics, and on-site technical support within a high-volume logistics environment. ________________________________________ The Role As Technical EV Support Specialist, you will take full responsibility for ensuring all vehicles processed through port terminals meet required quality and compliance standards. You will play a critical role in maintaining operational efficiency, supporting suppliers, and resolving technical challenges on-site. ________________________________________ Key Responsibilities Oversee EV high-voltage safety checks, battery condition monitoring, and controlled charging processes Provide hands-on technical support, including diagnostics and complex fault resolution on-site Deliver technical guidance and coaching to 3rd party workshop and inspection teams Take ownership of urgent vehicle quality issues, ensuring minimal disruption to operations and delivery schedules Monitor and manage vehicle rework, repair progress, and defect rectification to meet turnaround targets Maintain accurate quality records and warranty submissions via internal systems Produce regular performance and fault analysis reports, identifying trends and recommending improvements Ensure supplier compliance with processes, standards, and reporting requirements ________________________________________ About You Fully qualified automotive technician with strong hands-on diagnostic experience Proven experience working with EVs and high-voltage systems (certification essential) Background in OEM, dealership, aftersales, or port operations highly desirable Confident using automotive diagnostic tools, OEM systems, and workshop equipment Strong Excel skills for tracking, reporting, and analysis Able to work independently in a fast-paced, operational environment Effective communicator, capable of managing supplier relationships and performance Highly organised with strong attention to detail and data accuracy ________________________________________ What’s on Offer Basic salary up to £60,000 15% annual bonus potential Opportunity to join a rapidly expanding automotive business Key role with high visibility and impact on UK operations Tax-efficient company car (employee contribution of £175 per month) Option to add up to 3 vehicles on the company car scheme for family and friends Pension scheme: Employee contributes 5%, employer contributes 7% Life insurance Critical illness insurance Hybrid working model Excellent long-term career development opportunities Benefits: Company pension Free parking On-site parking Licence/Certification: Driving Licence (required) Level 4 EV Qualification (required) Master Tech Accreditation (required) Work Location: In person