F&B Captain - CP

• Lead and coordinate daily restaurant operations for smooth service.

• Greet guests and ensure exceptional, personalized dining experiences.
• Supervise, mentor, and support service staff.
• Take and manage guest orders accurately, ensuring quality and presentation.
• Handle guest inquiries, requests, and complaints professionally.
• Maintain IHG service standards and brand policies.
• Monitor cleanliness, safety, and hygiene across dining areas.
• Assist in daily setup, table arrangements, and operational readiness.
• Collaborate with kitchen and other departments for seamless workflow.
• Support efficiency during high-volume periods while maintaining guest satisfaction.
• Assist with inventory monitoring, stock control, and reporting.
• Promote a positive team culture and motivate staff for high performance.