Night Manager

Essential Duties and Responsibilities

Conducts inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking Meets and greets VIPs Handles all Complaints Ensures working of all Front Office Policies and Procedures Ensures effective shift hand-over Be knowledgeable of Front Office systems and knows back up procedures and system recovery procedures Efficient check in and checkout process Reviews and monitors early morning wake up procedures Posts room charges Maintains correct guest registration cards Maintains special programs (e.

g. frequent flyer; priority club) Effective management of incoming and outgoing calls Maintains current Hotel information Provides information on memberships Communicates problems, resolved or unresolved to your Supervisor at shift change over and document in log book Completes knowledge of all room types, hotel matrix, and facilities Reviews arrival lists and anticipate needs Operates communication equipment Accesses and uses rooms computer programs Conducts Credit card checks Ensures staff adhere to Standards and Procedures for cash handling Maintains own cash float Corrects banking Updates Guest History Maintenance Prepares contingency reports Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed Oversees the Night Audit Function Develops, updates and trains standards and procedures Produces Revenue Reports Performs file backup maintenance Reviews all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers Week end and Month end reports completed in line with policy Advises Line Managers of recurring errors 2. REQUIRED QUALIFICATIONS Education: Bachelor's Degree Skills: Microsoft Office tools Microsoft Excel Fidelio/Opera Holidex Plus Micros Experience: 2 to 4 years Competencies: Customer Service Orientation Problem-Solving/Decision Making Planning/Organizing Adaptability/Flexibility Developing others What we offer We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.