Collections Supervisor

To manage outbound and inbound customer communications related to overdue, payments, ensuring timely collections while maintaining high standards of customer service and compliance.

Requirements

● Maximum of 3 years of experience. ● Contact customers via phone, email, or approved channels regarding overdue accounts. ● Explain outstanding balances, payment terms, and available repayment options clearly. ● Negotiate payment arrangements. ● Update customer records accurately in the system after each interaction.

● Follow approved scripts, compliance guidelines, and collection procedures. ● Handle customer inquiries, complaints, and escalations professionally. ● Achieve assigned collection targets and service KPIs. ● Escalate high-risk or complex cases to the supervisor when required. ● Maintain confidentiality and data privacy at all times.