Customer Service Rep

The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs, as well as establish and maintain an excellent working relationship with customers and co-workers. Primary Duties and Responsibilities: Promptly process customer orders.

Respond to customer inquiries. Place and expedite customer orders based on requirements. Follow progress of orders through the plant in accordance with production schedules. Anticipate delivery challenges and take appropriate correction action. As required, contact Shipping and/or Production Supervisor in connection with special handling, availability of material, shortages and vendor delivery promises.

Provide necessary follow-up with the customer and initiate correspondence. Assist in resolving pricing / invoicing questions and complaints. Analyze individual solutions and take appropriate action to ensure the customer needs are met. Access, update and maintain records for individual customer accounts. Assist with the development and implementation of goals and plans of action consistent with management directives.

Requirements

Excellent english oral and written communication skills. Outstanding organizational skills. Ability to clearly present concepts to customers. Must be self directed and highly motivated Ability to multi-task in a fast paced environment, work independently, and to train new and/or existing Customer Service Representatives when applicable.