Field Services Vendor Manager

Position: Field Services Vendor Manager Department: Technical Services Location: Remote Reporting To: Field Services Team Lead Subordinates: None Suitable For 3-5 years of industry experience Job Functions Field Services Vendor Management's role is to source, assess, on-board new service partners and off-board uncooperative service partners for TRT.

It is the responsibility of FS-VM to recruit quality service partners and develop strategic relationships with them to align with TRT’s strategies and objectives. Workflow:

• Proactive sourcing & onboarding of service partners on the assigned region making sure that they are within the market value.
• Offboarding of inactive service partners
• Annual renewal of service partner contracts
• Handle the SeP sourcing task for within the ASSC process for transition of new customers. o On board at least 3 service partners (Se. Ps) per customer location within 1 hour radius within the span of the 30-days transition period.
• Arrange block of hours purchase for the trusted Se. Ps with spare parts. Deliverables Required:
• Maintain a minimum of 3 active service partners per customer location
• Onboarding of 5 Service Partners per week with complete contract and within the market value.
• All answers from service partners related to onboarding, contracts and offboarding are answered the same day.
• Able to elaborate to service partner the potential scope of work and SLA expectations.
• Negotiate with new service partners for the rates to be below the market value
• Close the ASSC tasks within 21 days.
• No inactive service partners are in SPDB (Service Partner Databa Requirements:
• Excellent negotiation skills
• Excellent in MS Excel, and Outlook
• Prior experience in business development, sales, partnerships, community management, and other relevant roles
• Strong written and verbal communication skills, ability to communicate with individuals from a variety of countries and locations.
• Must have 1 year of experience handling IT system hardware break fix
• Willing to work in day, mid or night schedule depending on reginal assignment.
• Work remotely