RCM Associate Manager

Work Location

• Pune (Work from office) Shfit timing - 7.30 PM to 4.30 PM Job Description Summary: Responsible for managing and tracking the productivity of the account team and ensuring the health of the client's Accounts Receivable. In addition to performing similar work, the position supports RCM Management by efficiently and effectively providing oversight and review of the team, processes, and workload. Client financial results/KPI's Job Decription: Strong customer service skills for client satisfaction, health of client AR and management of RCM team members
• answering client inquiries; prompt return and follow up to all interactions; prompt response to requests for information, both internally and externally
• acts as first point of contact for team members and provides guidance on work matters
• Interact with clients and their patients, engage in proactive resolution of issues and timely response to questions and concerns.
• Deliver timely required reports to the RCM Management; initiates and communicates the resolution of issues
• Meet regularly with staff; in-person and as a group to confirm the status of client accounts and build/sustain staff engagement to drive business results and improvements
• Track clients’ AR productivity and health (charge, payments, collections, adjustments) on a daily, weekly and/or monthly basis; as needed to ensure the client and company expectations are met
• Remain current with company’s policies and procedures regarding AR activity such as, reviewing month end reports to insure the AR and cash collections are meeting agreed upon benchmarks, identifying trends, reviewing denial reports Page 2 of 6
• Analyze reports to determine when, how and why decrease in clients’ AR; includes denials, unbilled, credit issues, holds; determine corrective actions and communicate with client and staff to resolve. Follow up to ensure actions are taken that achieve the results needed and/or determine other resolution needed
• Review work performed by outside vendors for accuracy and production. Determine changes/improvement needed and works promptly and appropriate with applicable individuals to bring about such changes/improvement
• Achieve goals set forth by management and compliance requirements
• Follows, enforces and models adherence to all policies, procedures and processes
• Identify and recruit internal/external talents to ensure effective mix of competencies.
• Induct new joiners in order to quickly maximize performance.
• Set and communicate team/individual objectives and KPI to inspire individuals to achieve high performance.
• Allocate work load to fully utilize every employee’s talent.
• Implement development plans and coach for individuals to reach their maximum talent.
• Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner.
• Recognize high performers to maintain motivation and retain key talent.
• Regularly communicate on company news and team progress against business plan. Experience: 5+ years relevant work experience; 0-2 years relevant leadership experience Preferred Extensive knowledge with email, search engines, Internet
• Ability to effectively use payer websites and Laserfiche; basic competence in use of Microsoft products.
• Preferred experience with MS Access and PowerPoint, Crystal reports
• Experience with various billing systems, such as Next. Gen, Pro, Allscripts, Epic and others.
• Accounting knowledge and skills preferred Benefits Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish. Quarterly Company-Wide Recharge Days Peer-based incentive “Cheer” awards Tuition Reimbursement Program To know more about the benefits and culture at Veradigm, please visit the links mentioned below: - https://veradigm.com/about-veradigm/careers/benefits/ https://veradigm.com/about-veradigm/careers/culture/ #LI-SL1 Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself!