Customer Claims Quality Engineer - ECA&AFR

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life. Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future.

Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources. Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible. Job posting end date: 13-11-2026 Introduction We are looking for a Customer Claim Quality Engineer to join our CNS Regional Quality – ECA & AFR team. In this role, you will lead the technical management of customer claims, drive root cause investigations, coordinate corrective actions, and support continuous improvement across the region.

What you'll do

Manage customer claims from start to finish. Investigate product, material, and process issues to find the root cause. Lead root cause analysis and use problem-solving methods Review warranty claims and provide technical recommendations. Work closely with Engineering, Manufacturing, Supply Chain, and other teams to improve quality.

Help reduce customer claims and share best practices across teams and sites.

Who you are

Higher education and relevant work experience. Strong analytical and problem-solving skills. Knowledge of SAP, Salesforce, Power BI and quality systems is an advantage. Good communication skills in English and Lithuanian.

What's in it for you

Global collaboration across ECA & AFR. Opportunity to drive quality improvements and customer satisfaction. Professional growth within Metso's quality organization. Inspiring purpose: enabling sustainable modern life. Location: Šiauliai, Lithuania Hiring Manager Mary Anne Pitargue Metso is committed to pay equity and transparent reward practices globally.

Compensation

information is shared in line with local legislation and applicable recruitment practices. How to join

• Working at Metso
• About Metso
• Diversity and Inclusion
• Meet our people Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. metso.com