ServiceNow Architect

Position Title: Service. Now Architect Job Group: Professional & Scientific Required Minimum Qualifications: Bachelor’s degree and 5 years of related experience Job Description: Information Technology Services (ITS) at Iowa State University is currently accepting applications for a Service. Now Architect (Systems Analyst III) position.

The Service. Now Architect is responsible for the technical architecture, design, and ongoing improvement of the Service. Now platform in support of ITS and university operational needs. This position provides technical leadership for platform design, integrations, workflow standards, automation solutions, AI enabled functionality, data governance, and complex problem resolution.

This role works closely with analysts, developers, campus stakeholders, infrastructure teams, security, and ITS leadership to ensure Service. Now is designed and maintained in a way that supports stable operations, consistent processes, and long term maintainability. The position also helps guide project work, reviews technical solutions, and supports platform decisions that affect multiple teams or services.

The Service. Now Architect is expected to understand the broader enterprise impact of platform decisions, help define technical direction, and ensure that work is aligned with operational needs, supportability, and university standards.

Preferred Qualifications

Bachelor's degree in management information systems or computer science Previous Service. Now experience Experience mentoring developers Certification

• Service. Now Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in one or more modules, Certified Application Developer (CAD) Certified Technical Architect (CTA) For more information about Information Technology Services, please visit: Information Technology Services This position offers the opportunity for remote work but does require the employee to reside in the state of Iowa on or before the start of employment. Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position. Application Instructions: To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: Resume/Curriculum Vitae Letter of Application/Cover Letter Why Choose Iowa State University? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as: Retirement benefits including defined benefit and defined contribution plans Generous vacation, holiday, and sick time and leave plans Onsite childcare (Ames, Iowa) Life insurance and long-term disability Flexible Spending Accounts Various voluntary benefits and discounts Employee Assistance Program Wellbeing program Iowa State offers Work. Flex options for some positions. Work. Flex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager. If you have questions regarding this application process, please email employment@iastate.edu, or call 515-294-4800 or Toll Free: 1-877-477-7485. Appointment Type: Regular Number of Months Employed Per Year: 12 Month Work Period Time Type: Full time Pay Grade: PS811 Original Posting Date: October 19, 2026 Posting Close Date: October 25, 2026 Job Requisition Number: R19990 Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu . General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.