Care Coordinator

Job Details: Job Location: LEGAL ADDRESS

• EWING, NJ, Position Type: Full Time, Salary Range: $65000.00 - $70000.00Salary/year, Job Category: Health Care, Title: Care Coordinator Compensation: up to $70,000.00 annually Status: Full-Time Category: Exempt Reports to: Administrator of Medical and Behavioral Services Location: Mercer County, NJ Who We Are The Arc Mercer has supported individuals with intellectual and developmental disabilities (IDD) for over 70 years. We are recognized for operational excellence, strong leadership, and industry-leading low staff turnover. Our organization is committed to innovation, accountability, and building systems that ensure consistent, high-quality services across all programs.

What We Offer

Top 401k plans in the industry. Employer contribution of 5% and 6% match, for a total of 11% Comprehensive Medical and Dental Benefits Paid Time Off: Personal, Vacation & Sick Position Overview The Care Coordinator oversees daily administrative and operational functions of The Arc Mercer Health Center. This role ensures seamless coordination of appointments, medications, insurance requirements, laboratory orders, and communication across multiple departments and external partners.

You’ll be the central hub connecting physicians, clinical staff, residential programs, families, pharmacies, and outside providers — ensuring timely, accurate, and person-centered care for individuals with IDD. What You’ll Lead Practice & Appointment Coordination Manage physician schedules and Health Center calendars Coordinate resident appointments with internal/external providers Oversee referrals, follow-ups, testing, and provider recommendations Communicate appointment details to residential and clinical teams Medication & Pharmacy Coordination Serve as primary liaison with pharmacies Receive, verify, secure, and document injectable medications Complete and track prior authorizations, appeals, and medication forms Coordinate Genesight testing and related documentation Laboratory & Diagnostic Support Process lab orders and requisition forms Coordinate lab appointments and follow-up documentation Ensure providers receive timely lab results and information Insurance & Authorization Management Verify insurance eligibility via Navi.

Net and Tebra Submit and track prior authorizations and appeals Resolve insurance issues impacting appointments or medications Communication & Administrative Operations Manage Health Center emails, calls, voicemails, and correspondence Maintain organized medical, administrative, and insurance records Support communication between Health Center, Residential Services, Day Program, families, pharmacies, and outside providers Financial & Office Administration Prepare bank deposits and maintain deposit documentation Track deposits and bill breakdowns in Excel Maintain organized financial and administrative records Provider & Pharmaceutical Relations Coordinate meetings with pharmaceutical representatives Maintain product information and educational materials Support provider communication with external organizations What You Bring Required High school diploma (Associate/Bachelor’s in healthcare administration or business preferred) Experience in medical office administration or healthcare practice management Knowledge of scheduling, insurance verification, prior authorizations, and pharmacy coordination Proficiency with Tebra, Navi.

Net, and Microsoft Excel Strong organizational, communication, and problem-solving skills Ability to manage multiple priorities with accuracy and confidentiality Preferred Experience working with individuals with intellectual and developmental disabilities (IDD) Background in interdisciplinary healthcare coordination Core Competencies Healthcare operations Organization & attention to detail Communication & follow-through Appointment & referral management Medication/pharmacy coordination Insurance & authorization processes Professionalism & confidentiality Collaboration with interdisciplinary teams Why Join The Arc Mercer?

Mission-driven work supporting individuals with IDD Collaborative clinical environment Stable, growing organization with strong community impact Comprehensive benefits package Opportunities for professional development Equal Opportunity Employer The Arc Mercer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status Referral Notice: Please list any employee referrals directly in your application.

To maintain a fair and compliant hiring process, applicants and their contacts should not reach out to company leadership or managers regarding interviews or hiring decisions. All communication must go through Talent Acquisition. Qualifications: