Clerk-Quality

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets. Summary of responsibilities: The Quality Clerk is responsible for auditing, analyzing, and reviewing processes within the department.

The Quality Clerk ensures compliance to in-house specifications, standards, and good business practices. Additionally, the Quality Clerk will provide training support to supervisors.

Key Responsibilities

Review production and efficiency standards within operation. Perform random audits throughout project. Attend quality monitor sessions with manager and client. Recommend ideas to improve production standards. Prepare and present daily, weekly, and monthly statistical information to management staff regarding quality assurance.

Review/recommend training of all staff. Monitor production goals Perform customer service silent monitoring sessions. Examines project operations for accuracy and conformity to contractual guidelines. Receive cross-training for all projects. Other duties as assigned. Additional Requirements: High school diploma or general education degree (GED).

One to three months related experience and/or training; or equivalent combination of education and experience Ability to provide effective coaching and feedback to staff with ultimate goal of team success Ability to process and retrieve information from a computerized database Understanding of Microsoft Windows based software (including but not limited to Microsoft Word and Excel) Ability to effectively communicate in a courteous and professional service level at all times We proactively offer employment and advancement opportunities for individuals from all backgrounds.

By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.